Resident Services Coordinator I-Hotel Bilingual
Resident Services Coordinator I-Hotel Bilingual
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$ 28 - 30
1 Vacancy
Job Description
The Resident Services Coordinator provides support to a diverse group of residents mainly the elderly and disabled living in affordable housing sites. The position requires a motivated and resourceful individual who is sensitive to residents needs; has excellent service coordination community engagement team building and group facilitation skills; and thrives in a relatively independent work environment in a team setting with other providers. This position oversees services to several housing sites scattered in the San Francisco Chinatown neighborhood. This is a floater position where the person provides services at multiple sites.
Status:Fulltime Nonexempt
Location:Chinatown neighborhood San Francisco
Hours:Monday through Friday 9:00 a.m. to 5:30 p.m. plus some nights and weekends
Salary:$28.60 $30.11 per hour; Comprehensive benefits
Schedule: Weekly Schedule. Hybrid 12 days remote).
The Organization: A private nonprofit founded in 1977 Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3800 lowincome seniors single adults formerly homeless adults and families of diverse ethnic and cultural backgrounds in San Franciscos Chinatown Tenderloin Western Addition and Polk Gulch neighborhoods. We also build housing develop grassroots leadership and engage lowincome residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment teamwork and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.
- Provide residentcentered direct services such as light case management information and referrals translation/ interpretation assistance housing stability assistance and service connections to local social service and government agencies
- Create and implement programming at the properties including a focus on community building aginginplace educational workshops and resident empowerment
- Work on other resident services projects that come up throughout the year such as an InterProperty field trip food programs (Meals on Wheels food box program food drives food pantries etc.
- Build maintain and monitor relationships with social service agencies that focus on aging and health to bring additional programming to the property
- Support residents to access clinical support including referring to the Resident Services Wellness Team or Adult Protective Services
- Work with Property Management on housing retention and compliance
- Complete administrative functions such as case notes intake and data entry in RS database and other paperwork as needed
Job Responsibilities:
Case Work/ Information and Referral:- Orient new residents to Resident Services conducting intake identify services/benefits that best fit their needs
- Provide direct services such as case management information and referrals and translation assistance
- Write case notes documenting referrals services plans and outcomes
- Develop cooperative network of government and social service agencies
- Serve as an advocate and liaison for residents with service agencies and/or CCDC property management
- Work in partnership with Property Management to educate residents on their rights and responsibilities
Resident Community Building
- Implement activities that promote healthy community among residents facilitating support groups social celebrations and resident empowerment
- Plan and coordinate onsite and offsite educational social and recreational activities that may include but are not limited to the following: health safety and nutrition workshops; holiday celebrations; outings; voter education; disaster preparedness workshops; and fire drills
- Support resident leadership and empowerment by providing technical assistance to Resident Councils and working with residents to recruit and sustain volunteers for programs
- Work with property staff and residents to develop and implement activities and systems that promote safety and security
Administrative Support
- Track resident services data in multiple databases on a regular basis
- Maintain resident files on all services provided including intakes needs assessments service plans referrals and outcomes
- Complete/maintain service reports grant reports activities budgets program files and other paperwork
- Provide information for and/or assist with writing grant applications
- Conduct resident surveys to measure programs
- Work with the Resident Services Supervisor to measure and report on outcomes for senior buildings
- Create monthly calendar of events and activities and produce outreach flyers and quarterly newsletters
- Assist in recruiting and supervising volunteers
- Assist Resident Services team and at organization events
- Attend meetings and trainings
- Embody organization values (respect & compassion empowerment teamwork)
- Contribute to a safe and pleasant work environment
- Follow policies procedures and safe work practices
- Other duties as assigned
What You Bring:
- Ability to work with people from ethnically and socioeconomically diverse backgrounds
- Sensitivity to issues facing elderly and disabled populations
- Understanding of and ability to exercise confidentiality
- Ability to facilitate group meetings with challenging participants
- Crisis deescalation and resolution skills
- Bachelors Degree in Social Work psychology or related field or equivalent combination of education/experience providing support services to lowincome elderly populations
- One 1 year experience providing case management and developing organizing and implementing resident activities
- Experience with building community especially working with culturally diverse populations
- Ability to travel and coordinate services for several buildings in San Francisco
- Knowledge and/or prior experience with property management and/or resident services in an affordable housing environment
- Knowledge of community resources and services with particular emphasis on the SF Chinatown neighborhood
- Knowledge of and sensitivity to the needs of senior residents in lowincome housing
- Knowledge of public benefits
- Bilingual and biliterate in English/Chinese (Cantonese preferred)
- Ability to type in Chinese
- Prior experience measuring program outcomes
- Working knowledge of Google Drive and Dropbox
Required Experience:
Junior IC
Employment Type
Full-Time
