Technical Support Engineer - VCF

Please Note:

1. If you are a first time user please create your candidatelogin account before you apply for a job. (Click Sign In > Create Account)

2. If you already have a Candidate Account please SignIn before you apply.

Job Description:

Your Next Adventure at VMware by Broadcom is Just a Click Away!

At VMware by Broadcom were committed to helping our people grow professionally. Our talented employees embody our shared values and continuously drive the company to new heights. Join us and take the next step in your career!

Job Description

Why Youll Enjoy This Opportunity:

Are you passionate about technology and solving complex problems for customers Do you enjoy working as part of a team learning from others and sharing your knowledge If so VMware by Broadcom has an exciting Technical Support role for you. Youll work with cuttingedge technology become an expert in the IT industry and grow professionally within a teamoriented environment.

We take pride in nurturing our engineers growth helping them develop expertise in their chosen fields.

Performance Outcomes in the First 612 Months:

As a Level 3 Technical Support Engineer youll gain handson experience with VMware by Broadcoms vSphere technology to assist customers in troubleshooting and overcoming challenges in complex environments.

• Have 5 years of industry experience in Virtualization domain.

• The first step is upskilling in our support processes and products while understanding how we operate as part of a global team.

• Youll then begin troubleshooting customer issues supported by tenured engineers leveraging the knowledge youve gained.

• Regular collaboration with the engineering team will allow you to resolve technical and politically escalated issues.

• As you develop your skills you can expand your expertise into additional product lines or specialize in areas of interest within our product portfolio.

• Over time youll continue to grow through ongoing training learning tools and research opportunities.

• Approaching the 12month mark you may have the chance to share your knowledge with newer team members fostering collaboration and team growth.

Key Responsibilities & Skills:

As a Level 3 Technical Support Engineer in the VCF Division youll be responsible for resolving customer technical issues ensuring a seamless support experience. The ideal candidate will be motivated eager to learn possess strong customer service skills and embrace challenges.

In this role you will:

• Troubleshoot research and resolve issues using labs log bundles knowledge bases and collaboration tools.

• Partner with engineering field teams and technical experts to resolve issues improving the customer experience.

• Contribute to creating and updating knowledge articles for global circulation based on your troubleshooting experiences.

• Engage with customers to provide worldclass support and resolve queries efficiently.

Youll be empowered to develop your skills in communication technical expertise time and queue management and applied logic.

What Makes This Team Special:

Youll report to an experienced Technical Support Manager who is dedicated to your career growth and development. Our leadership team has a strong track record of guiding the team to success ensuring the individual success of each member.

The team operates with a culture of trust ongoing development and coaching where youll be surrounded and supported by highly skilled engineers. We value employee success and create a work environment where you can thrive.

The core team supports VMware by Broadcoms Aria suite of products as part of a 24x7 support structure. We maintain a flexible and collaborative work environment across global teams and different time zones fostering both engagement and fun.

Schedule & Location:

This role requires flexibility to work on a FriTues schedule with possible shifts including US hours.

The position is based out of VMware by Broadcoms office in Bangalore and we welcome candidates from the surrounding area.

Equal Opportunity Employer:

VMware by Broadcom is committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities regardless of race color religion sex age disability or any other status protected by local law. We will also make reasonable accommodations for individuals with disabilities as needed.

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race color creed religion sex sexual orientation gender identity national origin citizenship disability status medical condition pregnancy protected veteran status or any other characteristic protected by federal state or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

If you are located outside USA please be sure to fill out a home address as this will be used for future correspondence.