EUC Infrastructure Support Engineer
EUC Infrastructure Support Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Collinson is the global privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences loyalty and customer engagement and insurance solutions for over 400 million consumers.
Collinson is the operator of Priority Pass the worlds original and leading airport experiences programme. Travellers can access a network of 1500 lounges and travel experiences including dining retail sleep and spa in over 650 airports in 148 countries helping to elevate the journey into something special. We work with the worlds leading payment networks over 1400 banks 90 airlines and 20 hotel groups worldwide.
We have been bringing innovation to the market since inception from launching the first independent global VIP lounge access Programme Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
Key clients include Mastercard American Express Cathay Pacific British Airways LATAM Flying Blue Accor EasyJet HSBC Chase HDFC.
Our mission is focused on doing good beyond profit which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.
Never short of ambition the success of our business is delivered through the diverse and talented team of over 2200 global colleagues.
Are you a tech-savvy problem solver with a passion for delivering outstanding user experiences Were looking for an experienced EUC Infrastructure Support Engineer to join our global IT team and play a critical role in ensuring seamless secure and efficient technology support for our employees worldwide.
In this role youll act as a senior technical escalation point from the Service Desk and provide high-touch in-person support to local users. Youll work across a range of platforms including Windows macOS and mobile devices within a modern enterprise IT environment.
Your responsibilities:
- Serve as the go-to expert for escalated technical issues from the Service Desk.
- Deliver walk-up support to local users resolving hardware software and user experience issues.
- Ensure alignment with IT security and service standards including meeting PLA/OLA targets.
- Provide expert-level support for Windows 11 macOS iOS and Android devices.
- Manage devices using Microsoft Intune Autopilot JAMF and PDQ Deploy.
- Support and troubleshoot security tools such as Crowdstrike Microsoft Defender Zscaler and Rapid7.
- Assist with provisioning imaging and deploying devices using modern deployment workflows.
- Maintain accurate documentation of assets incidents and resolutions in the ITSM platform.
- Contribute to global SOPs knowledge base articles and user guides.
- Support onboarding/offboarding processes ensuring timely and secure access.
- Collaborate with internal teams to resolve recurring issues and improve service delivery.
- Participate in critical out-of-hours support when required.
What we are looking for:
- Solid experience in an EUC IT Support or Desktop Engineer (L2/L3) role.
- Deep expertise in Windows 11 Enterprise and macOS environments.
- Proven experience with:
- Microsoft Intune Autopilot
- JAMF Pro
- PDQ Deploy
- Crowdstrike Microsoft Defender Zscaler Rapid7
- iOS and Android support and configuration
- Familiarity with ITSM tools (e.g. Freshservice ServiceNow).
- Solid understanding of endpoint security concepts including MFA encryption and threat detection.
- A strong customer service mindset and a collaborative approach.
Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour race ethnicity gender identity sexual orientation neurodivergence family status age individuals with disabilities and people from all backgrounds cultures and experiences as we strongly believe this contributes to our on-going success.
We are focused on continually evolving our purpose driven high performing culture providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action Do the right thing One team and Be insight led. These help guide everything we do internally in terms of how we think act and interact right through to how we deliver value to our customers and clients.
In your application please feel free to note which pronouns you use (For example - she/her/hers he/him/his they/them/theirs etc).
If you need any extra support throughout the interview process then please email us at
Employment Type
Full Time
