Resident Support Specialist
Resident Support Specialist
Posted on :
11-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Who We Are:
Founded in 2018 and headquartered in Columbus Ohio Foxen provides innovative insurance compliance solutions and financial services for the mutual benefit of property owners managers and residents in multifamily real estate. Foxen is comprised of technologists and developers insurance and finance professionals and property management industry veterans. We leverage extensive expertise and collaboration to deliver technologydriven solutions that seamlessly meet the needs of our customers. Foxens products revolutionize flawed and antiquated processes while simultaneously creating property revenue and financial wellness for residents.
What Youll Do:
As a Resident Support Specialist you will be responsible for handling questions comments and complaints regarding the resident experience. To be successful in this role you should be an excellent communicator whos able to resolve the residents inquiry quickly. Youll be a valuable member of a growing team of entrepreneurial minded professionals focused on disrupting the multifamily risk compliance industry and will have the opportunity to assist in the development of the companys operational platform.
Key Responsibilities:
- Responding to resident queries in a timely and accurate way via phone email and chat
- Handle the retrieval and distribution of incoming mail in a timely manner
- Manage sort and upload resident policies received in inbox and respond in a timely and professional manner
- Process the adding and removing of fees from our clients designated leasing management software program
- Provide innovative ideas to improve current operational processes
What You Bring:
- Strong communication and interpersonal skills (friendly personable positive personality)
- Excellent organizational and time management skills
- The ability to prioritize and multitask
- Positive attitude with a willingness to quickly learn and adapt
- Degree not required
Where Youll Work:
Located in the heart of the Arena District in Downtown Columbus Ohio our corporate office overlooks Huntington Park home of the Columbus Clippers. With collaboration and team building top of mind our large open office features multiple areas for group settings 7 conference rooms and a company meeting space. You can also look forward to monthly catered lunches holiday celebrations bottomless local coffee and other exciting activities. Off the clock take advantage of nearby events happening at Nationwide Arena Kemba Live and Lower field all within walking distance!
What We Offer:
As a Resident Support Specialist youll receive a competitive hourly rate bonus opportunities and a robust benefits package. Our benefits include your choice of three health insurance plans voluntary dental vision shortterm disability longterm disability life and AD&D insurance Paid Time Off paid holidays and a 401k with 4 company match. This is a fulltime position reporting to the Administrative Support Lead.
Required Experience:
Unclear Seniority
Employment Type
Hourly
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
