Contract and Compliance Officer
Contract and Compliance Officer
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Job Description
Compliance and Assurance Officer
Serco is a place where you can grow
Join a team of 12000 professionals across APAC and experience a place of challenge opportunity and reward.
We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career including:
- Competitive salary and benefits package
- Professional development opportunities
- Supportive and inclusive team environment
- Career progression pathways
- Employee wellbeing initiatives
- Flexible work arrangements
Make an impact at Serco
As a Compliance Contract and Assurance Officer at Acacia Prison you will play a key role in supporting business areas in maintaining compliance with contractual obligations and operational performance measures. You will be responsible for analysing evaluating and reporting on relevant compliance data to drive continuous improvement. Working closely with internal teams government and regulatory agencies you will ensure best practices are upheld in all aspects of compliance and contractual assurance. This is a fulltime role reporting to the Operational Performance Manager.
As a Compliance and Assurance Officer youll make a positive impact by:
- Managing the Quality Management System (QMS) including audits and compliance with ISO 9001:2015
- Preparing risk reports and coordinating monthly risk review meetings
- Overseeing operational assurance matters and ensuring action items are completed
- Monitoring training compliance for custodial and Learning Management System (LMS) training requirements
- Managing policy and standing order updates ensuring timely review and distribution
- Assisting in handling prisoner complaints and correspondence ensuring timely responses and identifying trends to reduce litigation risks
- Supporting contractual obligations and performance measure reporting
- Facilitating QMS presentations during induction sessions
- Engaging with stakeholders and internal teams to drive compliance awareness and adherence
Serco is a place for you
You are a detailoriented and analytical professional with a strong background in compliance auditing or contract management. You thrive in structured environments and enjoy working with policies processes and reporting frameworks. Your excellent communication skills allow you to effectively collaborate with stakeholders and ensure adherence to compliance requirements.
To be successful in this role youll have:
- Tertiary qualifications in Business Commerce or Contract Law (DESIRABLE)
- ISO 9001:2015 qualifications (DESIRABLE)
- At least 3 years of experience in compliance auditing justice or business operations (justice setting experience highly regarded)
- Advanced Excel skills for data analysis and reporting
- Strong ability to engage stakeholders and drive compliance initiatives
- Meticulous attention to detail and ability to meet deadlines without exception
Are you ready to do important work that really matters
At Serco we bring together the right people the right technology and the right partners to create impactful solutions that address some of the worlds most urgent and complex challenges.
We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia New Zealand and Hong Kong and offers unique opportunities to leverage your skills across our core capabilities in health defence maritime justice immigration and community services.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people LGBTQI veterans and people with disabilities.
By joining Serco youll have access to Employee Networks led by colleagues who are passionate about diversity inclusion and belonging.
Impact a better future at Serco.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
