Essential Responsibilities:

The Customer Service Specialist I is a vital contributor to the daily operations of the Customer Service Group. This individual is tasked with promptly and efficiently addressing customer queries via phone and email addressing orders product availability pricing delivery service requests billing and resolving issues through the appropriate channels. Maintenance of organized customer files and accounts is key and prior experience updating and managing a CRM database is a plus. Internal collaboration will involve coordination with Logistics and Manufacturing departments to meet expected product lead times and handling service requests from customers. They will also support the field sales organization in providing technical and administrative product information and documentation to fulfill customer requirements effectively. Collaborating closely with the sales organization the Customer Service Specialist I provides crucial administrative support to ensure seamless customer interactions and satisfaction.

How we position you for success:

• Comprehensive training with both inperson and remote learnings
• Continual support from our team of experts
• NanoStrings earned reputation as a respected trusted pioneer of innovative technologies

You would be a great match for this role if you:

• Have excellent organizational skills and an ability to handle multiple tasks
• Possess an ability to interact with internal and external customers at all levels in a highly professional manner.
• Have prior experience in order processing systems using an ERP or CRM system.

Why NanoString

The technology and the people! NanoString is enabling customers to answer previously unsolvable questions with our innovative technologies. We could not accomplish this without the highquality people who work here and their commitment to excellence and improving the human condition.

Base salary is an integral part of NanoStrings total compensation package. Base salary considers an individuals skills experience and competitive market value. The base salary range represent what NanoString pays for a job within a salary grade based on external market data in comparison to similar positions from other companies in our industry. Employees generally enter a salary grade at the lowertomidpoint in the range.

Other compensation elements include a discretionary annual bonus incentive compensation for sales roles comprehensive benefit plans and paid time off including designated holidays.

NanoString is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status or disability status. NanoString does not accept unsolicited agency resumes and will not pay fees to any thirdparty agency or company that it does not have a signed agreement with.

COVID19 VACCINATION REQUIREMENT: NanoString has a COVID19 vaccination policy that applies to ALL U.S. employees (regardless of work location) onsite contractors and visitors except as prohibited by applicable law. As a condition of employment newly hired employees are required to provide proof of full vaccination within 31 days of their hiring date or have applied for an exemption for which an accommodation can be made. Being fully vaccinated means that an individual is at least two weeks past their final (or only) dose of an authorized COVID19 vaccine regimen. Exemptions will be considered for medical conditions/disabilities and sincerely held religious beliefs observations or practices. For any visitor coming onsite to one of NanoStrings facilities we must verify that the visitor is fully vaccinated against COVID19 prior to site entry and visitors must don a face mask at all times when onsite in a NanoString facility.

Accommodations
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