Service Automotive BDC Representative
Service Automotive BDC Representative
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Job Description
About the Company:
Friendly Ford Las Vegas is a leading automotive dealership located in Las Vegas Nevada. We pride ourselves on delivering topnotch customer service and providing highquality vehicles to our valued customers. With a dedicated team of professionals we strive to create an exceptional carbuying experience. Join our team and become a part of our success story.
Description of the role:
Friendly Ford is seeking a highly driven Client Concierge for the Service Business Development Center to assist Friendly Fords customer portfolio of over 50 years. Inbound and outbound phone calls and handling somecashiering duties the ideal candidates for this position need to be friendly outgoing motivated and willing deliver high quality customer service. You will play a vital role in the service team assisting with customer inquiries maintaining client relationships and driving revenue. You will be responsible for handling customer calls emails providing exceptional customer service and ensuring customer satisfaction throughout the service process.
Benefits:
- Competitive compensation package.
- 401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Responsibilities:
- Responding to customer inquiries via phone calls emails.
- Assisting clients in making appointments for services.
- Become knowledgeable about the Ford Motor Company portfolio of vehicles and programs.
- Maintaining regular communication and building strong relationships with customers.
- Coordinating with service team to ensure smooth customer experience.
- Providing excellent customer service and resolving any customer issues or complaints.
Requirements:
Inbound and outbound phone call experience preferred but not necessary auto industry a plus
Appointment setting skills
CRM Skills a plus
Superior communication and customer service skills
Excellent follow up skills
Selfmotivator
Bilingual (Spanish) major plus
Must have a clean & valid drivers license
Must be willing to submit to a drug screen prior to employment
- Drivers License (Required)
High school or equivalent (Preferred)
Sales Experience: 1 year (Preferred)
Customer Service: 1 year (Preferred)
Equal Opportunity Employer Statement: Friendly Ford Las Vegas is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
