Customer Support Analyst - German Speaker
Customer Support Analyst - German Speaker
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Job Description
As a Customer Support Analyst you will demonstrate a unique combination of people skills and tech savvy as you will be speaking/messaging/emailing with clients and helping them navigate any challenges they have with our hospitality cloud. Its a unique opportunity where you will learn a ton and gain invaluable experience in a tech company with a startup vibe.
Your mission should you choose to accept it:
- Develop an indepth understanding of Mews solutions serving as an ambassador to our customers ensuring they are achieving great value from our products
- Provide exceptional support for customers on technical issues via messaging email and phone
- Consult with customers proactively on ways to improve usage and efficiency
- Become familiar with all integrated partner solutions to ensure that we match up the bestconnected solutions based on customer needs
- Build and retain rapport with appointed Mews person at customer sites
- Maintain thorough customer documentation
- Continuously improve internal knowledge base
Youll be a great fit if you bring a few of the below with you:
- Higher Education preferably in Hotel Management / IT / Business
- Professional experience in customer support
- Experience in hotel operations
- Native or fluent in English and German
- Ability to take feedback learn quickly and adapt to new situations
- Outgoing social ready to communicate with employees customers and partners across different countries and different organizational levels
- Willingness to work in shifts as we support our customers around the globe 24/7
A couple of points worth noting
- Shift Pattern Because our clients run 24/7 businesses the Customer Support Team needs to be available 24/7. Weve got a global team which makes things easier to manage but typically the team work 5 days a week on a rotation with shifts starting from 6.30am with the latest finish time being 10pm.
- Interview Process There are a few stages which hopefully ensures that this role and Mews are right for you and you are right for the role and Mews. Typically this will be; MS Teams Interview with a Recruiter MS Teams Interview with a Team Supervisor or Manager; Written Task and Recorded Video Interview Final Interview with Senior Manager from Team
- Salary 29000 Euros Per Annum
Required Experience:
IC
Employment Type
Full Time
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