Technical Specialist - Severe Service Americas
Technical Specialist - Severe Service Americas
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Job Description
Summary:
As a Technical Specialist Severe Service Americas you will provide technical product and application support for regional sales teams driving growth for the FCD severe service product portfolio including:
Argus ball valves metal seated floating & trunnion ball valves
Valtek severe service control valves
Durco severe service plug valves and highperformance butterfly valves
Other Flowserve valve product as required
Limitorque electric and pneumatic actuation
You will increase awareness and acceptance of Flowserve severe service products by engaging with key customer contacts in management procurement engineering and operations.
You will build relationships with technology licensors and provide market intelligence on severe service applications and products. This will entail collaboration with internal and external sales partners to promote application / solutionbased selling.
Responsibilities:
Support new product introductions and drive product and application awareness.
Assist sales teams with account strategies for key clients and provide market intelligence for commercial support.
Coordinate with engineering resources and collaborate on engineeredtoorder (ETO) design solutions.
Develop product diversification strategies and align with customer expectations through collaboration with global product leadership.
Ensure successful outcomes with end users and project sales teams and build strong customer relationships through close collaboration with sales.
Assist in the resolution of commercial and technical issues to exceed customer expectations.
Work with level 2 field engineering to solve plantlevel problems.
Update account plans and opportunities in the CRM system (FlowForce).
Identify and escalate potential issues that may impact customer relationships or business opportunities.
Requirements:
BS or BA in Engineering or Business Administration with 810 years of relevant experience.
Broad knowledge and technical expertise in the refinery petrochemical industry severe service applications
Technical product knowledge of isolation valves and flow control valves.
Dynamic and creative selfstarter with strong organization planning collaboration analytical problemsolving and strategic thinking skills to drive growth.
Ability to provide a positive customercentric experience.
Capability to work across all business groups and levels within Flowserve.
Proficient in creating spreadsheets and presentations using common software.
Broad knowledge of industry standards related to the Flowserve product portfolio.
Willingness to travel up to 50 within the USA and Canada.
Preferred Experience / Skills:
Project management experience is a plus.
Benefits:
Flowserve offers competitive pay annual bonuses medical benefits on day 1 generous paid vacation time paid holidays 401(k) and many other excellent benefits!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
