Staff Technical Program Manager

Job Description

NOTE: This position requires passing a ServiceNow background screening USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements only US citizens US naturalized citizens or US Permanent Residents holding a green card will be considered.

Team & Role
Cloud Services PMO

ServiceNows Cloud Services Program Management team is responsible for program delivery across our cloud environment touching all elements of the cloud infrastructure services and operations. The scope of programs includes global environment and technology deployments operations standardization and continuous improvement new product introductions and customer migrations.  The team is a key enabler for the cloud services product development gotomarket support security and compliance teams.

The ideal candidate is passionate about the customer experience service scalability and operational excellence. We need someone who is uncompromising in delivery of high quality scalable and sustainable solutions quickly. The successful candidate will have experience leading crossfunctional teams with exemplary program management and consulting skills. This role requires a critical thinker with strong problemsolving skills and an eye on the future; we are looking for someone who takes ownership for new challenges is innovative and is a great team player. We like to have fun while we work this person should too.

What you get to do in this role:

• As a Staff Technical Program Manager you will be responsible for driving large highly visible and complex programs for our Cloud Engineering organization against tight deadlines. And as a key partner to our architecture and engineering teams you will develop and maintain strong partnerships with stakeholders technical leaders and business owners to deliver on strategic and tactical organizational initiatives.
• Work on multiple programs simultaneously managing and budgeting time accordingly to achieve success with all programs
• Develop program plans; define and obtain agreement on scope success criteria key milestones priorities and deliverables.  Take ownership for protecting the project/program investments you are managing.
• Determine and manage the alignment of internal and external dependencies; technical procedural within scheduled and between teams and people.  Understand stakeholder needs and manage expectations.
• Identify track and mitigate risks to protect schedules and objectives.
• Host and/or lead meetings at executivelevel and with all relevant stakeholders to reach decisions and deliver crisp status updates to all stakeholders
• Ensure operational readiness for the technology
• Develop business readiness plans including training and support documentation and artifacts
• Lead postimplementation reviews and drive continual process improvements to PMO practices applying the principles of Lean thinking.
• Provide leadership by example. Develop and share best practices across the team.

Qualifications :

Preferred Qualifications:

Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry. 

To be successful in this role you have:

• Enterprise Architecture handson experience with establishing and/or managing standards and alignment with technology roadmaps.
• Working knowledge of hardware and storage platforms networking technologies datacenter power distribution systems and capacity planning.  Familiarity with networking technologies such as routing switching and load balancing is a plus.
• Familiarity with security and regulatory controls standards and building scalable control implementations for multiple cloud environments.
• Facilitation skills in leading planning meetings reviews and retrospectives
• Excellent negotiation and persuasion skills
• Superior communications and presentation skill
• Strong customer orientation
• Selfdirected and proactive driver with the ability to operate autonomously
• Solid analytical and quantitative skills; ability to use hard data and analysis to evaluate option outcomes and support recommendations
• Strong working knowledge of MS Project and/or other project planning tools

Basic Qualifications:

• Bachelors degree or equivalent experience in Computer Information Systems (CIS) Management Information Systems (MIS) Computer Science (CS) or related field
• 8 years of project/program management experience in mid/large size companies ideally on a design team
• 2 years of pure technical experience such as programming systems administration hardware/software networking and/or DBA experience.

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

For positions in this location we offer a base pay of $147300 $257800 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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