Concierge Executive
Concierge Executive
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Job Description
A Concierge Executive in a hotel is responsible for providing exceptional guest services managing transport reservations and ensuring a positive guest experience.
Provide personalized service to VIP guests and repeat visitors ensuring that all their needs are met promptly and efficiently.
Address any guest complaints or concerns ensuring that they are resolved quickly and effectively maintaining a high level of customer satisfaction.
Work closely with other departments (Housekeeping Front Desk Housekeeping etc. to ensure seamless communication and coordination of guest requests.
Promote hotel services amenities and partnerships (e.g. spa dining tours) to enhance the guest experience and drive revenue.
Maintain accurate records of guest requests bookings and service orders ensuring proper followup and coordination.
Additional Information :
Your team and working environment:
In 12 sentences introduce the team property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
