Patient Service Representative
Patient Service Representative
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Job Description
Job Details
Description
Good first impressions are vital when it comes to working as a Patient Service Representativeat Palmer. As you are the first point of contact for our patients. Patient Service Representatives will be responsible for a variety of activities related to patient intake and care.
ORGANIZATIONAL RELATIONSHIPS
Responsible to the assigned administrator and has a support responsibility to all other departments and College personnel as necessary.
SPECIFIC DUTIES AND RESPONSIBILILTIES
Customer Service and Clinical Excellence
- Address all customers in a clear calm and professional manner. Answers calls and electronic communications promptly accurately and professionally.
- Make cancel and reschedule patient appointments maintaining appointment schedule according to office procedure.
- Gather verify and enter demographic and insurance information on new and established patients at each patient visit. Ensures accuracy of this information as it is necessary for completion of electronic health record and insurance claim processing.
- Collect and post payments generate receipts and reconcile daily receivable activity to prepare the deposit daily.
- Open and/or close the clinic following specified guidelines of individual clinic.
- Provide assistance to students faculty alumni and visitors.
- Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
- Balance team and individual responsibilities; be open and objective to others views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
- Perform other duties or projects as requested by Clinic Supervisor to facilitate the smooth and effective operations of the office.
Administrative/Clerical Support
- Work independently. Responsible for timely completion of assigned functions.
- Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings reading emails and regularly checking information on the organizations intranet site.
- Maintain regular and consistent attendance at work.
- Behave in a manner consistent with all Compliance and HIPAA policies and procedures.
- Perform all responsibilities in a manner that fully complies with Palmers Equal Employment Opportunity/Affirmative Action policy.
- Serves and protects the Palmer College of Chiropractic community by adhering to professional standards College/Clinic policies and procedures federal state and local requirements/compliance.
Qualifications
KNOWLEDGE SKILLS AND ABILITIES
- Ability to multitask and demonstrate strong customer service skills.
- Ability to effectively enter information into a variety of computer programs.
- Ability to understand and apply guidelines policies and procedures.
- Ability to analyze situations and utilize critical thinking skills to make decisions. Ability to communicate effectively with multifunctional health care team.
- Ability to communicate effectively with people of diverse professional education and lifestyle backgrounds.
- Ability to work various hours as job requires.
- Knowledge of medical terminology anatomy and physiology.
- Ability to utilize personal computer and various software packages.
EDUCATION AND EXPERIENCE
- High school diploma or equivalent.
- Medical office/health care training preferred.
- Customer interaction experience in a service industry preferred.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT
- Performs sedentary to light work in a ventilated lighted and temperature controlled office setting.
- Frequent need to stand stoop walk sit lift light objects (up to 10 pounds) and perform other similar actions during the workday.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
