Vice President - Lead Client Partner
Vice President - Lead Client Partner
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$ 200000 - 250000
1 Vacancy
Job Description
Inviting applications for the role of Vice President Lead Client Partner!
This role is responsible for driving growth for a portfolio of clients and acts as the CEO for their account. The role must develop deep internal and external relationships and have the industry domain and business acumen to effectively partner with our clients executive teams. The role may manage a sales team in addition to owning a $50M portfolio.
Responsibilities
Responsible driving growth within a global or regional portfolio of >$30M through partnership with enterprise sales and mining of existing relationships; identify/close/deliver consulting opportunities as well as larger transformation opportunities including managed services
Build vision for portfolio and enable vision through strategic roadmaps including the creation and implementation of growth plans for key/strategic accounts.
Leads account planning and account strategy.
Understands the levers that impact P&L and contract or change management to drive improved account performance.
Understands how to set up operational processes and approaches that help optimize account management including an overall client engagement strategy.
Actively involved in industry associations and forums
Owns the P&L for the account (in collaboration with Operations)
Develops meaningful internal/external relationships with Csuite leaders across organizations. Drive thought leadership conversations
Builds reputation as a trusted advisor with CXO & Business Leaders by developing a nuanced understanding of clients strategic goals/pain points/market opportunities; and shares creative ideas and new value propositions regularly.
Responsible for Client Satisfaction and NPS
Determines and orchestrates the needed flying formation to support the account
Acts as a consultant to clients in the area of business and provides insights/directions on how to use new technologies to drive a transformation agenda relevant to Board and C level executives.
Understands how to lead Digital and DataTech AI as the tip of the spear with clients (not just traditional IO/BPO).
Qualifies deals for subsequent deal pursuits
Drives sales teams performance using sales planning tools processes and metrics. Provides thoughtleadership and direction
Facilitates the commercial details and negotiation of an opportunity such that both parties are satisfied with the value gained.
Understands how to construct Genpacts Impact Commercial Models that align with clients business drivers and objectives.
Understand how to navigate political landscape at client and internally at Genpact
Responsible for the full endtoend lifecycle of entire team including hiring onboarding assessing and evaluating performance and firing team members.
Provide leadership to the team through coaching mentoring training and career development of staff
Consults with leadership and HR on sensitive and difficult employee situations and issues
Builds meaningful relationships and community within the team through honesty integrity and authenticity.
Has a clear vision and the ability to communicate the vision to team members.
Can organize the flying formation in an effective & efficient manner.
Collaborates with the Operations leaders to ensure successful delivery
Qualifications we seek in you!
Minimum Qualifications
Proven experience handling senior client relationships at Fortune 500 companies
Experience leading and closing endtoend deals of $20M TCV or larger
Relevant years of business/segment/industry expertise
MBA or advanced degree in related field
Strategic consulting expertise or experience
Experience working with cultures across the globe
Sound financial & commercial business understanding
Prior consulting experience
Bachelors degree in business technology analytics or a related field. MBA is preferred.
Preferred Qualifications/ Skills
Can see futuristic possibilities and translate them into breakthrough strategies.
Effectively sees the big picture of the clients business objectives competitive industry and can relate to how Genpact can support their most important needs.
Clearly links client business strategy to a transformation roadmap both internally and externally.
Steps up to address difficult issues saying what needs to be said and questions the status quo.
Is a selfstarter who doesnt mind building their own path to succeed and is comfortable taking charge.
Drives new CXO conversations to break into new business areas.
Can navigate organization team and client dynamics to lead effective change.
Knows how to uncover the business and personal agendas that drive individuals.
Has tolerance for ambiguity is comfortable with change and can flex quickly.
Relates openly and comfortably with diverse groups of people.
Holds self and others accountable for meeting commitments internally and externally.
Delivers on commitments showing others they can be trusted to do what they say theyll do.
Develops and delivers multimode communication that conveys a clear understanding of the unique needs of different audiences.
Understands the emotion and intentions behind information and decisions.
Listens to gain the full meaning of whats being said and makes the other person feel understood.
Has ability to manage conflicting priorities between the account client and project team.
Is viewed to be a trusted advisor both internally and externally with key stakeholders.
Has ability to navigate the political landscape and influence decisions.
Exhibits speed to outcome and consistently achieves results.
Is competitive hard driving and motivated by delivering value.
Can create quick action plans to drive results for the team; understands what moves the needle and what does not.
Has an appetite to learn / understand Genpact Sales framework/ways of working (through Genpacts mandatory Sales training & certification process) and a willingness to share best practices and encourage the team to leverage the proven tools techniques and methodologies to yield better outcomes.
The approximate annual base compensation range for this position is $200000$250000. The actual offer reflecting the total compensation package plus benefits will be determined by several factors which include but are not limited to the applicants experience knowledge skills and abilities; geographic location; and internal equity.
WorkfromAnywhere Roles Los Angeles Californiabased candidates are not eligible for this role
Locationbased Roles e.g. Richardson roles metro area can be adjusted by role location) Los Angeles California based candidates are not eligible for this role. <Dallas Metro> area candidates are eligible for this role only
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Get to know us at genpact and on LinkedIn X YouTube and Facebook.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Chief
Employment Type
Full Time
