Onsite Visa Consultant

About Us:

CIBT is the leading global provider of immigration and visa services for corporations and individuals comprising immigration and visa professionals attorneys and qualified migration consultants located in over 25 countries. With thirty years of experience CIBT is the primary service provider to 75 of Fortune 500 companies.

CIBT offers a comprehensive suite of services under two primary brands: Newland Chase a whollyowned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBTvisas the market leader for business and other travel visa services for corporate and individual clients.

We commit to delivering a superior service experience to our clients on each and every engagement.

Opportunity at CIBT:

We have exciting opportunities at CIBT. We value our employees and prioritize their career growth and development. As part of our team you will work with worldclass visa and immigration experts. You will learn in a dynamic collaborative and complex global environment using industryleading technology solutions. Our profound commitment to ethics compliance and diversity along with our respect for one another are key to our strength and success.

Position Overview:

Our Onsite Coordinator is responsible for helping OnSite employees to successfully obtain a business visa passport and other travel documents. A key part of the role is to liaise directly with employees understanding their situation and ensuring the appropriate solutions. Onsite Coordinators use their expertise to provide prompt high quality tailored advice and guidance based on individual needs and in a smooth and stressfree manner.

This position requires a selfmotivated and selfdisciplined individual who has the ability to work on their own with indirect supervision. This position requires a person who is highly skilled in customer service techniques and who displays characteristics of being flexible and adaptable. This person must be able to resolve issues in a professional and expedient manner while keeping both the interest of the client and the interest of CIBTin mind. This person will maintain a loyalty to CIBTs policies and procedures while adhering to the culture of the OnSite client. This person is solely responsible for providing accurate information pertaining to visa and passport requirements to all employees of the OnSite client. This position is responsible for managing the visa and passport application process beginning with identifying the need of a visa and continuing through the entire application process. This application process entails collecting necessary documents from the traveler and submitting these documents to the relevant Consulate in order to ensure meeting the need date of the client. This position must also assist clients on visa processing challenges while creating and implementing solutions to overcome these challenges. In addition to the abovementioned responsibilities this position is also responsible for other ad hoc assignments or duties related to CIBTs visa processing business as assigned by a manager.

DUTIES AND RESPONSIBILITIES:

• Represent CIBT in a professional manner.
• Adhere to strict OnSite SLAs for answering phone calls 30 seconds) replying to emails 24 hours) and reviewing trip approvals 1 hour).
• Responsible for the entire process of obtaining visas and passports for employees within the OnSite company.
• Responsible for providing accurate information and putting together all documents required for obtaining visas and passports.
• Advise the traveler in a timely manner if there are any problems with their documentation.
• Notify staff within OnSite of any learned changes in Consulate Closings and/or relevant requirements.
• Review the Agent Action List and the Critical File List daily to ensure all itineraries are kept current and all necessary actions are completed.
• Ensure that all required travel documents are returned to the traveler in accordance with their need date.
• Take passport photos as required by the OnSite company.
• Advise Supervisor of any learned changes in requirements.
• Maintain communication with the Operations Office to which they report inclusive of the Operations Manager Backup Agents and Liaisons.
• Train and keep up to date the CIBT Operations Backup employee for the OnSite.
• Communicate with the Operations Office any visa and passport needs of the OnSite.
• Adhere to the Standards of Work policies and procedures.
• Ensure compliance to CIBT policy and ethics.
• Maintain a professional and mutually beneficial relationship with Operations staff.
• Other job duties as assigned by management.

ESSENTIAL JOB REQUIREMENTS

Metric Criteria for Performance Management

• Attendance ability of the employee to meet the published CIBT attendance policy
• Productivity ability of the employee to meet the established metric of files properly opened per hour
• Quality ability of the employee to attain the established quality metric
• Customer Interaction ability of the employee to attain quality metric on customer interactions

Customer Service Based Job Responsibilities

• Customer Service Skills
• Responsiveness to Internal Clients
• Consultative Skills
• Technical Skills

Core Competencies for Performance Management

• Communication must be clear and grammatically correct in both written and verbal communication
• Ability to quickly learn and navigate multiple CIBT systems and OnSite platforms
• Organizational skills
• Time management skills and ability to meet deadlines
• Attention to detail and proactive solutions to problems
• Ability to accept supervision and follow directions
• Ability to work well as a member of the team
• Ability to work independently
• Ability to multitask
• Ability to remain cool under pressure and adapt to situations
• Compliance to Standards of Work
• Overall can do attitude

WORKING CONDITIONS/LOCATION:

Office environment: exposure to computer screens interaction with others in a remote office environment

This position would be located on the end clients office in Cuptertino CA.

PHYSICAL DEMANDS:

• Visual acuity; ability to view computer screen for full shift approximately eight hours
• Sitting for extended period of time
• Manual dexterity for operating a computer keyboard and mouse
• Speaking for operating a phone with ability to convey detailed information accurately and clearly
• Light lifting (no more than 25 pounds)

Equal Employment Opportunities

As part of our dedication to the diversity of our workforce CIBT is committed to Equal Employment Opportunity without regard for race color national origin ethnicity gender protected veteran status disability sexual orientation gender identity or religion. If you need assistance or an accommodation due to a disability you may contact us at

For individuals assigned and/or hired to work in California CIBT is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to California and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the current range is $2224.