PSR - Senior Patient Services Representative Referral Coordinator- TULSA
PSR - Senior Patient Services Representative Referral Coordinator- TULSA
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Job Description
Required Attachments
Documents required for this position are listed under the Required Attachments section of this job listing. You will be required to upload and attach these documents in the application process.
Qualifications:
Required Education: High School Diploma or GED AND:
- 12 months experience in a customer service role
Working Conditions:
- Physical: Must be able to work in sitting position use computer and answer telephone
- Environmental: Office Work Environment
Knowledge Skills & Abilities:
- Customer service
- Ability to communicate verbally and in writing
- Ability to resolve problems in a timely manner
- Proficient with Microsoft Office Suite(Word Excel and Outlook)
- Ability to multitask and meet deadlines
- Ability to maintain patient confidentiality
- Ability to enhance professional growth and development through inservice meeting and education programs
EqualEmploymentOpportunityStatement: The University of Oklahoma in compliance with all applicable federal and state laws and regulations does not discriminate on the basis of race color national origin sex sexual orientation genetic information gender identity gender expression age religion disability political beliefs or status as a veteran in any of its policies practices or procedures. This includes but is not limited to admissionsemployment financial aid housing services in educational programs or activities and health care services that the University operates or provides.
Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility belonging and access which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents perspectives and experiences of our community enrich the learning and working environment at OU inspiring us to harness our innovation creativity and collaboration for the advancement of people everywhere.
Senior Patient Service Representative (PSR)
PSR (Referral Coordinator) provides services that enhance the quality of service to patients and referring providers. The Referral Coordinator performs tasks that enhance the communication process among all care providers and support staff of the practice. The Referral Coordinator will work in collaboration with our Patient Care teams to ensure a quick response to patients and referring providers. Designated PSRs are responsible for verifying and entering all incoming/outgoing referrals and authorizations into the practice management system.
Essential Duties:
- Ensures current and standardized referral policies and workflows
- Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety by prioritizing referrals by their urgency and addresses them in a timely manner.
- Ensures complete demographic insurance information and appropriate/pertaining clinical information is sent to referred specialists.
- Initiates referral process and evaluates requirements for each referral per protocol.
- Identifies and utilizes community resources; establishes relationships with servicing providers and personnel.
- Be the system navigator and point of contact for patients and providers for any questions or rising concerns.
- Utilizes effective means to resolve conflict.
- Develops and implements systems as required by EMR functionality and/or regulatory agencies and software.
- Review details and expectations about the referral with patients.
- Answer incoming calls direct/transfer calls and provide information to patients.
- Provide information regarding appointments testing and other basic information to new and existing patients. Schedule reschedule and cancel appointments.
- Remind patients of scheduled appointments via mail or phone.
Required Experience:
Senior IC
Employment Type
Full-Time
