Enterprise Onboarding Manager
Enterprise Onboarding Manager
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1 Vacancy
Job Description
Enable Internet businesses to sell across borders
Were tackling a key challenge for all Internet businesses today: navigating the changing landscape of tax. In the last few years software businesses have gone from not having to worry about sales tax to needing to monitor their exposure calculate local sales tax rates and file returns in over 20 US states and many countries worldwide.
So much of our economy today and tomorrow exists online. The internet economy has grown 6x over the last 10 years and software development productivity is only positioned to accelerate. Companies should be able to transact with customers everywhere. Anrok is building the tools behind the scenes that make compliant digital commerce a reality for companies big and small.
Anrok connects with billing and payment systems to automate sales tax compliance endtoend. We have raised over $50M from leading investors like Sequoia Index and Khosla Ventures.
Were looking for a customerobsessed professional who combines exceptional organizational skills with a resultsfocused approach to seamlessly guide enterprise clients through implementation. Were seeking a natural problem solver who proactively identifies challenges before they impact customers and demonstrates confidence when interacting with Csuite executives while delivering exceptional onboarding experiences that set our clients up for success.
In this role you will:
Partner strategically with Anroks Tax and Solutions Engineering teams to resolve technical roadblocks ensure accurate tax calculations across jurisdictions and optimize platform implementation for each customers unique business requirements.
Lead the creation and of customer education initiatives becoming a trusted product expert who can effectively guide customers through Anroks platform capabilities from basic tax monitoring to complex multistate compliance requirements to global compliance.
Establish robust operational processes and tracking mechanisms that scale efficiently with team growth focusing on standardization and documentation to support the increasing complexity of customer onboarding journeys.
Monitor and analyze customer health metrics throughout the onboarding lifecycle using data insights to identify expansion opportunities and ensure customers are maximizing the value of Anroks platform features.
Design and implement selfservice enablement strategies that empower customers to independently navigate platform features while maintaining high standards of tax compliance and accuracy.
Facilitate smooth transitions to longterm account management by creating comprehensive handoff documentation including detailed customer configurations outstanding items and strategic growth opportunities.
Drive continuous improvement of the onboarding process through regular analysis of customer feedback completion rates and timetovalue metrics developing new operational processes that enhance efficiency and scalability as Anrok continues to grow.
What excites us:
You have 4 years of experience in implementation account management or customer success roles at a toptier tech startup working directly with large private and public companies
You have strong project management and communication skills that ensure you are able to manage numerous complex projects with a multitude of relationships
You enjoy designing new processes and influencing product decisions especially when the process is collaborative.
You have an entrepreneurial attitude and passion to build a business from the ground up.
Strong written and verbal communication skills and the ability to stay organized are a must.
You are problemseeking and problemsolving and are constantly taking the initiative to identify and resolve department or companywide issues.
What we offer:
The equity upside of an earlystage startup with the productmarket fit of a laterstage company.
Daily lunch and snacks for those working out of our San Francisco or Salt Lake office.
Medical dental and vision insurance covered 100.
One Medical membership covered flexible sick benefits and more.
Annual learning and development stipend for books online courses and conferences as well as a curious team to share your learnings with.
Annual team offsites and inperson opportunities around our growing Anrok hubs.
Home office setup stipend to ensure you have the equipment you need to thrive at work.
For employees based in the San Francisco Bay Area New York City and Salt Lake City we follow a hybrid model. Where we come into the office 3 days a week to collaborate in person.
Please be aware jobseekers may be at risk of targeting by malicious actors looking for personal data. Anrok recruiters will only reach out via LinkedIn or email with an anrok domain. Any outreach claiming to be from Anrok via other sources should be ignored.
Required Experience:
Manager
Employment Type
Full-Time
