Motor Damage File Handler
Motor Damage File Handler
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Job Description
About us
Everyone deserves access to justice. Thats why at DLG Legal Services weve made it our mission to make quality legal services affordable and accessible. We tackle everything from inheritance personal injury and property claims to contract and insurance disputes keeping our customers at the heart of everything we do.
You can find more details about DLG Legal Services on our website.
We currently have an exciting new opportunity to join our team as a Motor Damage File Handler. This is a fulltime position offered on an 18 Months Fixed Term Contract basis and will be based from our Bromley office (hybrid working).
The role
Reporting to a Team Leader you will handle a caseload of noninjury litigated and nonlitigated Claimant RTA matters. You will be representing DLG Legal Services in the conduct of client matters in providing legal advice and assistance in a professional manner in accordance with internal procedures and acting as an ambassador to the organisation.
What youll be doing
Manage a clients claim by continually using the firms technical process and accurately documenting each activity that has taken place and ensuring time is recorded accurately.
Ensure clients are provided the correct legal advice. Where appropriate managing clients expectations explaining decisions and the steps in the claims process clearly and succinctly and ensuring clients are always treated fairly .
Manage cases efficiently and effectively. Making sure that client work is progressed efficiently to meet departmental targets and Service Level Agreements and the client is kept proactively informed where appropriate.
Identify and appropriately investigate all conflicts complaints and potential acts of negligence and ensure they are reported immediately to a team leader or member of the compliance team.
Identify the most effective means of communication and use clear and plain explanations and terms with a friendly empathetic and reassuring attitude.
Demonstrate a highly professional manner and reflect the brand image and customer ethos of DLG Legal Services.
Work together with colleagues to build relationships with other departments and suppliers.
Support the strategic development of the department and firm by developing best practice and the client experience through continuous improvement initiatives.
What were looking for
Claims Handler/Paralegal and/or working towards LPC
Previous experience of RTA claims handling within an insurance company or law firm environment.
Knowledge of Small Claims Court Track
Experience with a Case Management System
Ability to communicate efficiently with clients by telephone and written communication
Proven track record of achieving targets
Ability to work under pressure with attention to detail
What well give you
We wouldnt be where we are today without our people and the wide variety of perspectives and life experiences they bring. Thats why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office working varying with the nature of your role.
Core benefits include:
Annual performancebased bonus
9 Private Pension
50 off home motor and pet insurance plus free travel insurance and Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plugin hybrid car in a tax efficient way.
Generous holiday allowance
Buy as you earn share scheme
Employee discounts and cashback
Plus many more
Life at Direct Line Group
Direct Line Group is an equal opportunity employer. We value diversity and were committed to making DLG a truly inclusive place to work.
We recognise and embrace that people work in different ways and well always adapt as much as possible so you have the best and most comfortable working environment that we can offer. We know youre more than a CV and the things that make you you can bring real potential to DLG.
If you need us to make any adjustments to our recruitment process speak to our recruitment team who will be happy to support you.
Ways of Working: Our hybrid model way of working offers a best of both worlds approach combining the best parts of home and officeworking offering flexibility for everyone. When youll be in the office depends on your role but most colleagues are in 2 days a week and well consider the flexible working options that work best for you. Read our flexible working approach here.
#LIPK1 #Hybrid
Employment Type
Full-Time
