Claims Handler - Property

Do you have a proven background in handling end to end Claims

We have an excellent opportunity for Technical Lines Claims Handler to join our claims dept in Glasgow and if you are interested in working for one of the largest commercial insurers in the world then we would love to hear from you!

In this role you will support the Technical Lines Claims area by ensuring accurate assessment and proactive management of claims. This should be carried out in accordance with the conditions of the cover Chubb Policy and Procedures and agreed Service Level Agreements (SLAs) for internal and external customers.

You will handle Technical Lines claims (initially up to a value of 25000) within authority limits.

KEY RESPONSIBILITIES:

• Accurately assess and evaluate non-complex claims
• Policy liability reserve calculations and settlement values in accordance with Policy and Procedures within personal handling authority.
• Support and maintain as directed by Technical Lines Manager contact with key client relationships with regard to specific customers or accounts for issues such as: late notification of claims case progress and issuing specific insured requirements within SLAs.
• Refer client issues that cannot be resolved to Technical Lines Manager
• Ensure all incoming call enquiries are handled in an efficient expedient and customer focus way providing the customer with a professional service at all times.
• Proactive prioritisation and management of own allocated workload.
• Identify complaints and recognise customer expressions of dissatisfaction to ensure such customers issues are handled or escalated.
• Ensure personal adherence and continually maintain and update own knowledge of Chubb Policy and Procedures and regulatory authority requirements.
• Demonstrate personal knowledge and awareness of compliance requirements and take personal responsibility for adherence to regulatory and compliance control mechanisms that are in place.
• Maintain and develop both own technical knowledge and expertise.
• Undertake all other duties as reasonably required by Technical Lines Manager that are applicable to this role.

• Previous experience in a Technical Claims handling role
• Experience in dealing with Machinery Plant Construction or Property claims is preferred although not essential
• Excellent Customer Service skills
• Strong written and verbal communication skills

We offer in return!

• Competitive salary & pension scheme
• 25 days annual leave plus ability to purchase 5 additional days
• Private Medical cover Employee Share Purchase Plan Life Assurance
• Subsidised gym membership Comprehensive Learning & development offering
• Employee resource groups: Gender Equality Network Abilities & Wellbeing Social Mobility Parents & Carers Pride Network Cultural Awareness Network.
• Networking mentoring & development opportunities 1 day annual Charitable leave
• Cycle to work scheme Active Sports & social committee Employee Assistance program

INTEGRITY. CLIENT FOCUS. RESPECT. EXCELLENCE. TEAMWORK

Our core values dictate how we live and work. Were an ethical and honest company thats wholly committed to its clients. A business thats engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment thats collaborative and supportive.

Diversity & Inclusion. At Chubb we consider our people our chief competitive advantage and as such we treat colleagues candidates clients and business partners with equality fairness and respect regardless of their age disability race religion or belief gender sexual orientation marital status or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.