Administrative Assistant to Financial Representative

OVERALL FUNCTION

Open to this being a fulltime or parttime role.

The financial representative assistant specializes in client service to ensure the maintenance of an efficient organized office that allows the representative to focus his/her energy on building client relationships. The assistant is a liaison between the home office financial representative network office support team and clients. Specific responsibilities may include but are not be limited to:

SUPPORT

Maintain financial representatives calendar and schedule followup appointment

Answer telephone calls and direct them as appropriate

Input data print proposals and gather information at direction of financial representative in preparation for client/prospect meeting

Contact clients to set up followup meetings with representative

Contact clients to confirm receipt of forms or request return of completed forms

Maintain current client information for all product lines

Monitor Daily Status Report (DSR) and expedite any additional underwriting requirements

Communicate with home office NMIS and fund families as needed to supply or obtain information

Prepare/print letters of instruction for client signature

Prepare policies for delivery

Generate lead letters and implement marketing programs

CLIENT SERVICE SUPPORT NONSECURITIES PRODUCTS

Review insurance applications conversions and policy changes for completeness and accuracy and return to representative for any missing information

Arrange medical paramedical and any exams necessary for underwriting

Provide current status and account values for nonsecurities related accounts

Contact clients regarding late payments

Process incoming nonsecurities related insurance service requests from clients (process address changes bank change information loan requests and ISA service inquiries)

Prepare account summaries for variable and securities owners

CLIENT SERVICE SUPPORT VARIABLE INSURANCE/ANNUITY AND INVESTMENTS

Gather information for financial representatives meetings with clients/prospects (prospectuses annual reports Morningstar reports).

Enter investment data into planning software (nonasset allocation components only) and distribute NMIS related forms to existing clients

Review variable insurance/annuity applications conversions and policy changes for completeness and accuracy and return to registered representative (RR) if missing information

Review NMIS forms for completeness and return to RR if missing information

Arrange medical paramedical and any exams necessary for underwriting

Monitor Items for Attention (IFA) and bring any action items to the RRs attention

Complete order tickets and new account forms based on information obtained by RR

Identify need for switch letters and discuss with RR

At RRs direction initiate fund/NMIS transfers exchanges and redemption requests

Receive and forward checks and related paperwork to the network office and home office investment operation areas

Work with network office NMIS and fund families to resolve client account issues

Provide account values and performance to clients at the direction of RR

QUALIFICATIONS

Experience in administrative support or customer service preferably in the financial services and/or insurance industry

Health and life licensed or gain licensing within 6 months of employment

Excellent oral and written communication skills

Familiarity with Microsoft applications and data entry and information retrieval software

Demonstrated organizational and time management skills and ability to multitask set priorities and meet deadlines

Strong attention to detail with the ability to work with a high degree of accuracy

Ability to work in a fastpaced environment

Ability to work both independently and on a team

Ability to maintain confidentiality

Continue insurance education through schools academies licenses registrations and designations