Manager Customer Experience
Manager Customer Experience
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 78000 - 84000
1 Vacancy
Job Description
POSITION:Manager Customer Experience (The Cardinal Standard Pathfinder/SelfGuided Tours) (Full Time Exempt)
COMPENSATION:Pursuant to applicable regulations if this job is performed in a relevant State the salary range is $78000$84000 plus bonus potential. Eligible to participate in the company benefits plan. We offer health vision dental and pet insurance. We offer a 401(k) retirement plan student loan assistance licensing and continuing education reimbursement parental leave and housing allowances or gifts.
SUMMARY
At Cardinal Group Companies we are redefining the future of multifamily leasing by creating a seamless innovative and customerfirst prospect journey. As the Manager of The Cardinal Standard (or Manager Prospect Innovation) you will be responsible for shaping and optimizing how potential renters engage with our communities from the first touchpoint to the signed lease. Youll leverage cuttingedge marketing strategies sales excellence and emerging technologies to elevate the prospect experience and drive occupancy performance.
This role is perfect for a forwardthinking marketer and sales strategist who thrives on innovation deeply understands prospect behavior and can execute largescale highimpact marketing and sales initiatives.
RESPONSIBILITIES(Including but not limited to)
Sales & Marketing Excellence
- Develop and implement a standardized bestinclass approach for leasing ensuring consistency in prospect engagement across all communities.
- Partner with operations and onsite teams to enhance leasing conversion rates through training datadriven insights innovation and an optimized sales process.
- Oversee digital marketing efforts including SEO paid media and website optimization to drive highquality leads and increase tour conversions.
- Align to benchmark data for leasing and marketing to ensure we have operational accountability and are building true bestinclass solutions.
Innovation & Rollouts
- Lead the strategy and of Pathfinder ensuring prospects have flexible frictionless touring options that enhance their leasing experience.
- Partner with centralized services initiatives to optimize lead management appointment setting and followups.
- Drive the adoption of autonomous site technologies including AI chatbots selfguided tours and digital leasing solutions.
- Identify and evaluate emerging technologies platforms and trends that can further streamline the leasing process and improve prospect engagement.
CrossFunctional Leadership
- Work closely with operations CX3 and technology teams to align marketing and leasing efforts with broader business goals.
- Develop clear KPIs and reporting structures to measure the success of marketing and sales initiatives optimizing based on datadriven insights.
- Serve as a thought leader and champion for innovation ensuring our marketing and sales approach stays ahead of industry trends.
- Partner with People & Culture on nextgeneration Cardinal Way of Leasing content and of the program.
QUALIFICATIONS
- 5 years of experience in multifamily marketing leasing sales strategy or a related field.
- Proven track record in optimizing the prospect journey from lead generation to lease conversion.
- Deep knowledge of AIpowered leasing tools digital marketing centralized leasing and emerging proptech solutions.
- Strong analytical skills with the ability to translate data into actionable strategies.
- Excellent communication collaboration and project management skills.
- Passion for innovation technology and reimagining the leasing experience.
- Expert knowledge of CRM platforms to manage leads and optimize the prospect journey.
- Strong understanding of evolving renter preferences and the ability to create personalized and seamless experiences
WORK ENVIRONMENT
The work environment characteristics described here represent those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work in an office environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines.
PHYSICAL DEMANDS
The physical demands described here represent those that a Team Member must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job the Team Member is regularly required to use hands to finger type handle or feel and talk or hear. The Team Member must frequently stand walk reach with hands and arms and stoop or squat. The Team Member is often required to sit. The Team Member must be able to push pull lift carry or maneuver office products and supplies of up to twenty 20 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.
Routine local travel may be required to attend training classes client visits or other situations necessary for the accomplishment of some or all of this positions daily responsibilities. Nonroutine overnight travel may be required to attend company functions training property visits and other situations necessary to accomplish special projects that may be assigned occasionally.
The above job description is not intended to be an allinclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their Team Leader.
Required Experience:
Manager
Employment Type
Full-Time
