Student Success Coach

High Point Universitys Student Success Department is seeking a Student Success Coach. This position is responsible for providing appropriate academic and transitional support to firstyear students applicable to all aspects of the students life tasks: academic personal social and career. The Student Success Coach is also responsible for a specific academic area and advising function. The candidate selected for this position will address the unique needs of firstyear students by providing holistic/proactive opportunities academic support/advising and transition support. The Student Success Coach will also assist in the implementation of programs and services designed to promote academic personal and social/emotional success engagement and retention of firstyear students.

QUALIFICATIONS:
Education:

• Masters degree required in an appropriate related field (Education Counseling Student Personnel or others) with 3 or more years of experience in advising and/or in higher education

Experience and Training:

• 3 or more years of experience in the field of academic advising including working with atrisk students transfer students and students with undeclared major status; required experience in working with students in higher education settings

Knowledge Skills Ability:

• Knowledge of Microsoft Office and a student record system; excellent communication and interpersonal skills; excellent writing and speaking skills ability to analyze and synthesize situations and data implement appropriate solutions and create reports; ability to multitask and work in a fastpaced environment; ability to maintain professional appearance and demeanor in all situations with students parents and colleagues ability to work and thrive positively and collaboratively in an open environment

ESSENTIAL FUNCTIONS:

• Assists in a yearlong orientation program designed to meet the unique academic and social/emotional needs of first year students;
• Assists with firstyear student activities that promote a sense of belongingness and connection to peers High Point University and the community;
• Assists with the development and dissemination of communication materials (brochures website social media etc. to enhance the services provided for firstyear students including materials for various stakeholders (including faculty and parents);
• Assists with seminars on topics related to firstyear issues (time management dealing with homesickness leadership building etc.;
• Supports the academic success and progress of firstyear students through class attendance monitoring academic performance monitoring transitional conferencing and graduation planning in coordination with the Office of Academic Services;
• Provides student support through Developmental and Appreciative advising that comprehensively supports the whole student in all aspects of their life tasks academic personal social and career;
• Coordinates student academic support: academic advising academic services/tutoring Learning Excellence and Accessibility Resources and Support;
• Provides academic and transitional advising support to all entering firstyear students;
• Advises on course selection and academic planning majors and careers academic progress and general university policies and procedures;
• Provides academic advising through group orientation peer and individualized contact;
• Develops rapport provides training and serves as an advising liaison with assigned school/departments and their faculty as well as peer advising liaisons to best serve the advising needs of students in the respective majors;
• Advises firstyear students regarding academic requirements and courses for majors including incorporation of High Point University academic policies and procedures;
• Provides systematic support for firstyear students in undecided/undeclared majors;
• Provides systematic support for firstyear students identified as atrisk in coordination with the Office of Student Life;
• Assists with a First Year Navigator program that matches firstyear students to upperclass students who then assist the firstyear students with transitioning to college life and developing a sense of belonging to the campus community;
• Maintains confidential records collects data and prepares reports related to the functions of advising planning evaluation and assessment;
• Makes referrals to other university services/offices as appropriate (examples: Academic Services Registrars Office Student/Residence Life Counseling Services Office of Accessibility Resources and Services Career and Professional Development etc.;
• Attends Professional Development/Training aligned to the goals of the position.
• Other duties as identified by the Senior Director of Student Success.
  

SUPERVISION RECEIVED:

• Supervision is received from the Senior Success Coach.
  

This is a fulltime position that requires evening and weekend obligations. The ideal candidate will have knowledge about best practices in college transition/retention and late adolescent development including social and emotional development as well as experience working with this age group. The ability to work in a collaborative fastpaced work environment is a necessity for the position. Excellent communication skills both oral and written are required.

For more information about this position please contact Megan Whitcomb Senior Success Coach at or Kelley McCrary Senior Student Success Coach at or Pamela Francisco Director of the Office of Student Success at .