Customer Service Representative
Customer Service Representative
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1 Vacancy
Job Description
Centrient Pharmaceuticals is the leading manufacturer of betalactam antibiotics and a provider of next generation statins and antifungals. We produce and sell intermediates active pharmaceutical ingredients and finished dosage forms.
We stand proudly at the centre of modern healthcare as a maker of essential and lifesaving medicines.
With our commitment to Quality Reliability and Sustainability at the heart of everything we do our over 2200 employees work continuously to meet our customers needs. We work towards a sustainable future by actively participating in the fight against antimicrobial resistance.
Founded 150 years ago as the Nederlandsche Gist en Spiritusfabriek our company was known as Gist Brocades. Headquartered in Rotterdam (Netherlands) we have production facilities and sales offices in China India the Netherlands Spain the United States and Mexico. Centrient Pharmaceuticals is wholly owned by Bain Capital Private Equity a leading global private investment firm.
The Commercial department has a vacancy in its team for the following position:
Customer Service Representative FDF
The Customer Service Representative FDF serves as primary point of contact for customers for daytoday activities for running business. A position which provides commercial support from customer forecasting customer orders through to invoicing. Customer service is responsible for reporting relevant commercial data in the applicable systems like Integrated Business Planning (IBP) SAP Trade Control Screening tool and updating internal and external stakeholders accordingly. It is expected that this person has the ability to contribute to the planning and of the Operational plan including valueadding projects in collaboration with crossfunctional teams
The main activities and responsibilities
- Primary point of contact for customers: forecast updates batch pooling customer complaints specific order requests serialization issues trade control screening order updates.
- Collaborate with internal and external teams to develop and implement an effective engagement strategy.
- Cross functional cooperation: Support Sales & Operations Planning (S&OP) process in monthly demand and allocation meetings align with New Product Launch inform stakeholders about changes to sales orders
- Contribute to the planning and of the Operational plan including valueadding projects in collaboration with crossfunctional teams.
- Cultivate strong relationships with customers and relevant stakeholders while overseeing customer experience measurement and brand awareness.
- Respond for customer inquiries requests resolutions and followup tasks via telephone and or email and in a timely fashion.
- Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines.
- Perform research to answer customer inquiries and requests.
- Meet quantitative performance metrics as outlined.
- Keep customer accounts current by updating:
- Customer master data in SAP
- Support operational team with process expertise (SAP key user)
- Trade Control Officer screening management.
- Responsible for forecast updates and accuracy using Integrated Business Planning (IBP) support supply planners and financial controllers in explaining forecast.
- Channels customers complaints to QA.
- Responsible for the entire order to cash process from placing order to invoicing and collection.
- Manages the Customer Support mailbox.
Requirements
The Ideal Candidate
- Bachelors and/or Masters degree in business commercial supply chain or similar.
- Several years of experience in a complex logistics/ project management environment related to pharma.
- Strong pharmaceutical background needed.
- Fluent in English language (written and spoken).
- Experience with an ERP package (preferably SAP) and Microsoft Excel.
- SAP experience specific to (Order to cash Material and Customer master data).
- IBP planning
- Demonstrated excellence in project management emphasizing attention to detail proactive problemsolving and a sense of urgency.
- Selfmotivated with the ability to work independently while collaborating effectively with defined stakeholders showcasing strong communication and presentation skills for influential outcomes.
- Effective planning time management and adherence to compliance with local industry laws and regulations
- Experience working with inbound and outbound calls customer retention and inside sales preferred.
Terms and reward
We offer a local contract in a challenging comprehensive operational environment with many opportunities for personal input and growth and plenty of discussions with other professionals. The organization is very flat. You have a lot of freedom and responsibility in an open direct and informal atmosphere.
The Procedure
Please submit your application via the apply button and upload your CV & cover letter in English. We also ask you to include information on your current remuneration. Only applications with CV and Cover Letter will be considered.
For more detailed information about the role and about the Recruitment & Selection process you can contact us via We invite you to visit our website www.centrient for information about our company.
Reference check procedures are part of the Centrient Recruitment & Selection Process. You will be contacted when a reference check is required.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
