Language Services Team Lead - Bilingual English Spanish Pennsylvania resident

Location:

Work from home (Pennsylvania)

Shift:

Days (United States of America)

Scheduled Weekly Hours:

40

Worker Type:

Regular

Exemption Status:

Yes

Job Summary:

Coordinates and supervises the dissemination of professional interpreting services and auxiliary aides and services to patients and families whose primary language is not English as well as those who use American Sign Language. Ensures compliance with the directives policies applicable laws and regulations. Supports and implements the language services goals and objectives to ensure compliance audits and legal requirements are consistently met. Oversees functional components of department including ensuring appropriate staffing and support levels for operations.

Job Duties:

This position travels throughout the Geisinger footprint Northeast and North Central Pennsylvania.

• Communicates and incorporates Language Services and the department vision goals initiatives and service standards at the team and department level consistent with the Organizations philosophy and environment to internal and external stakeholders.
• Maintains operational responsibility for staffing to support quality efficiency and customer service including staff job descriptions hiring orientation goal setting performance evaluations disciplinary actions promoting and establishment and delivery of initial and ongoing staff education programs for all staff including per diem.
• Provides supervision support coaching and guidance for assigned staff/per diem staff and maintains direct responsibility for Language Services personnel. Plans organizes and oversees daily operations of team including scheduling triaging issues scheduling rotations appropriately deploying staff based on volumes and need. Monitors work performance provides feedback and evaluation for performance regularly and as needed.
• Meets with patients/families as needed and manages escalations or issues identified by patients/families or team members. Translates complex and/or sensitive medical and personal information including diagnostic surgical procedures and treatment plans as needed. Identifies and facilities understanding of cultural differences impacting communication.
• Assures policy and procedure compliance with member confidentiality requirements documentation policies regulatory agencies and Geisinger standards. Monitors compliance with hospital departmental and external policies and regulations.
• Oversees development of appropriate reporting dashboards and analytics needed for evaluating operations. Ensures completion of collection of statistics quality monitoring and related data collection to inform decisions manage productivity and track progress and impact.
• Establishes collaborative working relationships within and outside the organization to support the Language Services department goals standards and business strategies.
• Performs process review analysis including documenting current process and designing new processes to take advantage of technology and modified service delivery mechanisms. Actively identifies process improvement/automation opportunities to support efficiency and impact.
• Leads project initiatives and prepares project documents including project plans project requirements design documents flow charts presentations test plans procedures training materials stakeholder communications and reports.
• Providing education and training on Medical Interpreting Ethics and Standards of Practice to regular and per diem interpreter staff and associate personnel.

Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be allinclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any departmentspecific orientation will be considered essential to the performance of the job related to that position.

Position Details:

Education:

High School Diploma or Equivalent (GED) (Required) Bachelors DegreeHealthcare Related Degree (Preferred)

Experience:

Minimum of 5 yearsRelated work experience (Required) Minimum of 3 yearsManagerial/Supervisory (Required)

Certification(s) and License(s):

Completion of training course in medical interpreting Default Issuing Body

Skills:

Builds Relationships Critical Thinking Leads Others Waterfall Model Working Independently

OUR PURPOSE & VALUES: Everything we do is about caring for our patients our members our students our Geisinger family and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients our members our community and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one including vision dental and domestic partners. Perhaps just as important we encourage an atmosphere of collaboration cooperation and collegiality.

We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients members and community come from a wide variety of backgrounds and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.