Case Manager I - Gower Street Apartments
Case Manager I - Gower Street Apartments
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USD 21 - 26
1 Vacancy
Job Description
A Community of Friends (ACOF) is a nonprofit affordable housing development corporation founded in 1988 with the goal of developing housing for individuals and families with special needs. Its mission is to end homelessness through the provision of quality permanent supportive housing for people with mental illness. ACOFs values are Dignity Excellence Community and Equity.
Position Summary:
Under the direction of the Tenant Services Supervisor I/II the Case Manager I (CMI) is responsible for providing individual case management to formerly homeless individuals and families utilizing a theoretical framework incorporating Motivation Interviewing (MI) Critical Time Intervention (CTI) and Stages of Change (SoC). This framework provides the CMI with tools that reflect best practices to motivate tenants to achieve their goals in a nonjudgmental manner. The CMI will perform specialized tasks including comprehensive case management services such as intake assessment goal setting monitoring and reassessment life skills counseling individual benefit assistance referrals and linkages to all tenants. The CMI will document all tenant interactions and input that data into the Homeless Management Information System (HMIS) database.
Essential Duties:
- Provide individual case management referrals and supportive services for tenants
- Create and provide group supportive services to tenants
- Maintain proper documentation and current case notes in a computerized database system (HMIS)
- Process housing applications using the Coordinated Entry System (CES) Family Solutions Center (FSC) and interview potential tenants for permanent supportive housing
- Provide crisis management services to support tenant housing retention increase income and build community engagement
- Provide coverage for programs which are occasionally conducted during evening and weekend hours
- Responsible for reporting abuse as a mandated reporter which includes immediately reporting any concerns with respect to violation of a persons rights actual and/or suspected abuse
- Present tenant case reviews to the Tenant Services Supervisor on a biweekly basis
To perform effectively in the positon the Case Manager I must have:
Basic Qualifications:
- BA in Social Services Field
- Two 2 years case management/client advocacy services with people who have been homeless and/or have a mental illness
- One 1 year experience utilizing a client tracking database system
- Six 6 months experience utilizing evidence based practices in a social services field
Preferred Qualifications:
- Bilingual (English/Spanish)
- Ability to provide basic practice case management approaches in permanent supportive housing with individuals and/or families confronted with a mental health diagnosis
- Demonstrated experience in developing and facilitating providing life skills groups
- Proficiency with the HMIS system
- Knowledge of the Coordinated Entry System and a familiarity with the VISPDAT
- Ability to provide crisis management services in challenging environments
- Proficiency with Microsoft software programs (Word Excel Power Point Outlook)
- Proficiency with keyboarding skills to produce correspondence email and reports
- Communicate effectively both in verbal and written formats
- Sensitivity and appreciation of diverse tenant populations as a benchmark to effectively to promote community and independent living skills
- Extensive knowledge of the Team Concept and ability to navigate a variety of social services systems
- Ability to provide nonjudgmental support and direction to individuals and families in stressful circumstances
- Experience working in a setting striving towards a teambuilding environment
- Valid California drivers license
- Ability to meet California minimum and ACOF insurance requirements
- Access to a personal vehicle to be used to conduct ACOF business
A Community of Friends is an Equal Employment and Affirmative Action Employer F/M/Disability/Vet.
Please note that your employment is contingent upon verification of your employment eligibility on your first day of employment as required by The Immigration Reform and Control Act of 1986.
Required Experience:
Manager
Employment Type
Full Time
