Booking Coordinator

Reporting to: Manager People and Performance

Location: Calgary Palmer Hangar

Schedule: Four days on shift followed by three days off based on a 11hour workday

Starting salary: $50000

Closing date: April 11 2025

The big picture:

Have your career take off with us! At AirSprint our core values of Safety Integrity Humility Service People and Community are ingrained throughout our operations and culture. As a Booking Coordinator within our Owner Services team you are dedicated to providing outstanding customer service while maintaining those values to the highest standard.

With a passion for aviation customer servicecentric attitude strong skills like communication organization a high attention to detail you will play a key role in enabling our team to go above and beyond working collaboratively to create exceptional tailored customer experiences to all of our Owners each time they fly with us.

In this role you will:

• With professionalism and conformance to business etiquette be an ambassador with third party vendors.
• Per Owners request and as assigned by the Personal Flight Concierge follow quote arrangement communication process for ground logistics (i.e. catering transportation expediting of unaccompanied goods passenger mobility aids etc.
• Per Owners request coordinate any inflight requests (i.e. cabin service attendant level of cabin service cabin configurations special commissary or any other service addons) following the quote arrangement communication process.
• Conduct oneday out quality control checks to confirm ground logistics will be ready & correct.
• Conduct oneday out quality control checks to confirm inflight requests will be ready & correct (i.e. cabin service attendant level of cabin service cabin configurations special commissary or any other service addons)
• Conduct sameday quality control checks to ensure all logistics are on site and ready.
• While on shift maintain a proactive situational awareness of an Owners needs while they are on a trip.
• Source and upload receipts for all requests to ensure the billable cost details are provided to accounting.
• Resolve any bookingrelated issues or conflicts in a timely and professional manner.
• Other responsibilities and duties as assigned by the Manager.

To be successful in this role you will have:

• High school diploma or equivalent.
• Business writing and etiquette courses may be required (supplied by AirSprint).
• Experience with MS Windows and MS Office required.

Bonus points if you have:

• Written and oral proficiency in French.
• Experience in the aviation industry.

Youll fit right in if you:

• Focus on getting things right down to the last detail.
• Are good at handling change and can adjust to new situations.
• Communicate effectively in English both verbally and in writing.
• Find solutions and working together to find a compromise that everyone can be okay with.
• Are passionate about providing exceptional customer service.
• Have great judgment and decisionmaking skills.
• Are willing to step up and take the lead.
• Thrive in a fast paced and agile environment.
• Play well with others.
• Can roll with the punches without getting flustered.
• Are a humble team player and are ready to pitch in wherever youre needed.

We think youll like working with us because:

• We care about your health and wellbeing and offer an employee assistance program extended health care benefits dental and vision benefits and paid time off.
• We value your contribution to our success and provide a competitive salary and an RRSP matching program.
• We have a great team and we work hard together toward common goals and with a passion for excellence.
• We offer family and friends flight benefits.
• We respect honour and celebrate the diversity of our employees as we know our differences make us better. Our core values of Community and People mean were focused on equity diversity inclusion antiracism and reconciliation.
• We value Safety which is why we require applicants to complete a background check assessment.

About us:

A passion for aviation and providing exceptional service formed the foundation of AirSprints introduction of Fractional Jet Ownership to Canada in 2000. Today each of our dedicated staff is passionate about delivering a private aviation experience that positively contributes to successful Canadians personal and professional lives. We do this with values of Safety Service People Integrity Humility and Community.

AirSprints mission is to provide successful Canadians with a better choice for optimizing their time by enhancing the private jet ownership experience with industryleading safety standards exceptional turnkey service and increased flexibility all at a fraction of the cost and personalized for their individual needs.

To learn more about working with AirSprint visit us at www.airsprint or watch our video.

AirSprint values diversity in our workplace and wants to ensure every applicant is treated equitably and respectfully. If you require any support in the application process including disability accommodation please get in touch with Human Resources at .