IT Support Technician - HelpDesk
IT Support Technician - HelpDesk
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Job Description
Career Opportunity
GeoSpectrum is growing and has a new career opportunity for a IT Support Technician. As the organizations primary IT Support Technician you are the first point of contact for employee IT support. Having a serviceoriented nature you will triage Helpdesk service requests and provide technical support in a friendly and timely manner. As a key member of the IT team you will also contribute to the infrastructure teams projects and documentation.
Explore GeoSpectrums Story
GeoSpectrum Technologies is a rapidly growing company that designs and manufactures state of the art underwater acoustic components transducers and integrated endtoend systems for maritime surveillance and exploration. GeoSpectrum is known for its innovation and designing leadingedge products.
With clients across ocean science defence and oil and gas industries were proud of delivering reliable customized solutions that go above and beyond the requirements of our customers.
GeoSpectrum was founded in Dartmouth Nova Scotia and continues to grow after three decades of engineering. Our companys core values are woven into the fabric of our work commitment to employee engagement and client service.
Responsibilities
- Act as the first point of contact for the organizations IT support team assist with general IT technical support.
- Triage and service IT support tickets in JIRA and ensure completion in predetermined service level agreement.
- Setup support and troubleshoot for new / existing users in an inoffice and remote Windows Linux and Mac environment.
- Perform computer maintenance and lifecycle.
- Manage asset control management.
- Create and maintain IT technical documentation forms workflows.
- Assist in the maintenance development and implementation of new and existing infrastructure including network equipment virtualization Microsoft 365 Active Directory and more.
- Consult technical manuals and research for technical issues and solutions.
- Participate in continuous improvement of IT infrastructure policies and processes to support company growth.
- Support the infrastructure administration team to test and implement new solutions.
- Proactively participate in professional development performance reviews and training.
- Participate in organizational occupational health and safety education prevention promotion and reporting.
Qualifications
- Postsecondary education in system or network administration or equivalent experience.
- Minimum 1 year of technical support experience.
- Working knowledge in Active Directory Microsoft 365 MS Office Windows Linux and Mac environments.
- Excellent problemsolving skills through identifying analyzing and resolving problems
- Strong verbal and written communication skills.
- Service oriented by actively listening setting expectations and delivering commitments.
Security Requirements
All candidates must be eligible to apply for and maintain Canadian Controlled Goods and Canadian Government Security Clearances
Explore Our Culture and Benefits
Watch our company video to get to know us! Visitwww.geospectrum home page.
At GeoSpectrum we take pride in fostering a workplace that based on professional relationships innovation and continuous improvement and agile. Our employees work together in a collaborative crossfunctional approach. Enjoy having fun at work Our social community is next to none! Our leadership team encourages our people to contribute their ideas insight and feedback for innovation continuous improvement quality management and workplace safety.
We offer:
- Competitive salary based on experience
- Worklife balance with core hours
- Paid Time Off
- EmployeeFamily Assistance Program
- Group Plan Benefits
- Virtual Healthcare
- RRSP matching
- Corporate Discounts and perks
- Career development opportunities
- Monthly social activities
- Professional Development and training
- Free onsite parking
GeoSpectrum is committed to employment equity and building a diverse workforce where every employee can bring their best self to work. GeoSpectrum encourages applicants from all qualified individuals including underrepresented individuals who identify as African Nova Scotian racially visible Aboriginal persons LGBTQIA2S persons with disabilities and women. GeoSpectrum will accommodate applicants disabilityrelated needs up to the point of undue hardship throughout all stages of the recruitment and selection process.If you are a member of one of an equity group we encourage you to selfidentify on either your application form covering letter or resume.
Apply Today
While we sincerely thank all applicants for taking the time to apply however only those chosen for an interview will be contacted.
If you requirea disabilityrelated accommodation in order to participate in the recruitment process please contact the recruitment team by email at .
Required Experience:
Manager
Employment Type
Full-Time
