Senior Principal Business Partner - Customer Success EPM

At Anaplan we are a team of innovators who are focused on optimizing business decisionmaking through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers success and to our Winning Culture.

Our customers rank among the whos who in the Fortune 50. CocaCola LinkedIn Adobe LVMH and Bayer are just a few of the 2400 global companies that rely on our bestinclass platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas we behave like leaders regardless of title we are committed to achieving ambitious goals and we have fun celebrating our wins.

Supported by operating principles of being strategyled valuesbased and disciplined in youll be inspired connected developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self!

At Anaplan we are looking for aCustomer Success Business Partner (Customer Success Manager)to join one of the fastest growing cloud vendors and make their mark on the industry.

Anaplan is changing the way companies plan and this isnt Customer Success as usual. Were looking for team members who cant sit still and are always thinking around the corner. You bring your experience steering largescale complex consulting engagements and well bring our worldclass platform and fastpaced agile methodology.

As a Business Partner you are primarily responsible for the successful deployment user adoption and ongoing health of our customers and their Anaplan solutions. Acting as the key technical contact for customers you will support them with training advisory services and support handling and escalating issues and ensuring solution adoption and customer satisfaction.

Do you enjoy diving into issues and creating solutions Are you detailoriented yet able to communicate at a high level Do you enjoy knowing that your work has significantly improved your clients life Do you have the personality the systematic approach and the skills to align internal external and partner organisations throughout the customer journey If so keep reading!

Location: Sydney (Hybrid) / Remote Australia

What youll be doing:

• Own the customer experience driving value renewals growth adoption road map and overall health in strategic accounts.
• Influence and align internal and external stakeholders including project teams and business owners.
• Scope and drive successful projects outcomes The Anaplan Way!
• Serve as the technical SME for largescale connected planning solutions.
• Partner and align with Sales to drive a collaborative and mutually beneficial customer journey and lifecycle.

More about the role:

• 10 years of business consulting or customer CoE and implementation experience with multidimensional systems such as Anaplan TM1 Hyperion BPC Board Host Analytics Adaptive Analytics.
• Strong written and verbal communication skills with advanced client facing experience including facilitation and negotiation.
• Presence and skill leading workshops to senior stakeholders.
• Experience understanding translating optimising and challenging business processes.
• Subject matter expertise in planning and modelling with experience in FP&A or Supply Chain or Sales planning is highly desirable.
• An advanced degree such as a Master of Business Administration (MBA) Finance Mathematics Engineering MIS are typical Professional Qualification a bonus
• 5 years Mining or Financial services experience.
• Strong understanding of data integration (inbound and outbound).
• Ability to travel is required (At least once in a quarter within Australia).
• Certified Solution Architect or Master Planner a bonus.

More about you:

• You have strong critical thinking skills. Problem solving is your core (Technical Architectural Process related).
• Resultsoriented motivated selfstarter and team player.
• Values variety in daily activities flexible to adapt confidence to tackle any challenge even those that come up last minute.
• Coaching mentality.
• Collegial open and grounded in integrity.
• Desire to work with a truly dynamic and exciting team with a rollup your sleeves approach.
• Strong desire to excel and be committed to gaining exposure to multiple industries while further developing your career.

Our Commitment to Diversity Equity Inclusionand Belonging

Build your career in a place that thrives on diversity equity inclusion and belonging. We believe in a hiring and working environment where all people are respected and valued regardless of gender identity or expression sexual orientation religion ethnicity age neurodiversity disability status citizenship or any other aspect which makes people unique. We hire you for who you are and we want you to bring your authentic self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process perform essential job functions and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

Fraud Recruitment Disclaimer

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals mainly through telephone calls emails and correspondence claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.

Anaplan does not:

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.

All emails from Anaplan would come from an @anaplan email address. Should you have any doubts about the authenticity of an email letter or telephone communication purportedly from for or on behalf of Anaplan please send an email to before taking any further action in relation to the correspondence.