Casino Host

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

A) ACQUISITION:

• Recruits new members for Chamonixs Casino MVP (Most Valuable Players) club.
• Engages in outside sales activities such as conventions shows community events and trade associations as needed and required.
• Calls on businesses in market areas including but not limited to Colorado Springs Pueblo and Caon City to encourage group and employee outings and/or provide customized coupons for employees.
• Contact nonprofit groups to set up fundraising bus trips for their organizations.

B) RETENTION:

• Responsible for cultivating and building player relationships for enhanced experience.
• Responds promptly pleasantly and accurately to questions from VIP guests. Ensures all VIP guests receive the best possible service available.
• Assists with marketing promotions including participating in developing concepts writing promotion rules and coordinating participation on the day of the promotions. Assists with coordinating regularly scheduled promotions such as the monthly birthday party.
• Expedite details of player visits by making sure players have a card to play with issuing promotional gifts and/or arranging player reservations at hotel or restaurant as necessary.
• Oneonone interaction with customers to enhance casino experience. Make personal calls for special occasions and events. Coordinate player communication such as getwell cards sending flowers and gifts.
• Listens thoroughly to customer complaints concerns and suggestions and takes appropriate action.
• Provides leadership promotes teamwork and positive attitude for coworkers to ensure excellent customer service experience.

C)GROWTH & DEVELOPMENT:

• Designs and implements growth strategies events and promotions. Hosts VIP events both onsite and offsite. Assists with Welcome Back mailings and followup on new action players.
• Encourages guests to participate in slot club membership and gaming events. Evaluates and issues comps to customers. Surveys customers likes dislikes and maintains information on their account.
• Analyze the database to identify players that may want to reactivate their participation. Develops reactivation strategies through direct mail telemarketing and special offers
• Performs other duties including special projects as needed and directed.
• Maintains alertness for the performance of all responsibilities and a general awareness of casino operations at all times. Keeps their supervisor informed of any concerns. Ensures customers are 21 years of age.
• Performs all duties in compliance with the Colorado Limited Gaming Act Internal Control Minimum Procedures internal policies and procedures and Colorado Limited Gaming Regulations.
• Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
• Wears and maintains all uniforms properly including nametag and Gaming License.

QUALIFICATION REQUIREMENTS: Demonstrated knowledge of casino operations and gaming rules and regulations. Demonstrated effective and diplomatic customer service and communication skills including experience persuading and negotiating. Demonstrated knowledge in developing positive contacts with guests and employees. Ability to use good judgment in decisionmaking situations.

EDUCATION AND/OR EXPERIENCE: Bachelors Degree or equivalent in education or experience. One 1 or more years of recent and related experience marketing casino games preferably slot machines or players club operations.

LANGUAGE SKILLS: Demonstrated effective and diplomatic oral and written communication skills using English.

CERTIFICATES LICENSES REGISTRATIONS: Colorado Limited Gaming Support License is required. Must be at least eighteen 18 years of age.

OTHER SKILLS/ABILITIES: Demonstrated customer service skills and ability to interact well with others. Demonstrated experience marketing casino games preferably slot machines or players club operations. Demonstrated knowledge of casino operations and gaming rules and regulations. Demonstrated effective and diplomatic customer service and communication skills including experience persuading and negotiating and in particular developing positive contacts with guests and employees. Ability to use good judgment in decisionmaking situations.

PHYSICAL DEMANDS: Essential duties involve sitting while completing paperwork or using a computer. Duties include standing kneeling squatting bending walking crouching and stooping in order to perform duties. Essential duties may involve working in large crowded areas. Essential duties may include ladder use and lifting up to 30 pounds to stack store or move merchandise. Essential duties involve a flexible workweek and workday with standard breaks with additional hours are routinely required.

COMPENSATION AND BENEFITS:

$56485 annually based on experience.

Full House Resorts offers all fulltime employees and eligible family members a comprehensive and valuable benefits program that includes medical dental vision life disability FSA 401k retirement plan which includes a matching contribution after one 1 year of service a generous paid time off program free transportation from Colorado Springs Woodland Park and Pueblo free local gym membership tuition reimbursement fabulous resort perks and more.