Client Success Analyst
Client Success Analyst
Posted on :
11-04-2025
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1 Vacancy
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Job Description
Televon is a technology service organization providing administration and cost optimization services to small and medium sized organizations. Leveraging Televon clients drive down IT expenses enhance IT team capabilities and improve their organizations productivity. We deliver on these promises by becoming experts in the tools services and providers that a client utilizes to deliver IT capabilities. This includes data and internet services wireless carriers and SaaS systems (e.g. Microsoft).
In becoming the clients knowledge base for these systems and services we are also the logical point of contact when something goes wrong with these services. Instead of calling the service provider directly to order a new service or report an issue which can be time consuming Televon can do this for them in an efficient and effective way.
As the Client Success Analyst your role will focus on helping clients with service issues as well as helping the Televon operations team by gathering data required to deliver on our overall services. This is an entry level position at Televon and begins your journey to becoming a Client Success Manager and Technology Consultant. You will report directly to the Director of Operations but will work closely with all team members including the President of the Organization.
All work is performed through a computer or over the phone. This is no requirement for travel.
Requirements
Televon is an Analytics company. We analyze data to help clients make better technology business decisions. This means you dont need to be a computer guru or coder. What you will need to be successful as a Client Success Analyst is:
- The ability to work 100 of your day at a desk as Televon is an information company.
- Comfort working with data and information in a computer. If you are pretty good with math and like computers you will do well.
- Good phone and email etiquette and a pleasant working style. You will be engaging directly with clients and technology service providers.
- Excellent attention to detail.
- The ability to get things done even when the answer isnt obvious.
- An excitement to learn new things take on new tasks and grow professionally and personally.
- An inclusive and team perspective towards those you work with both within Televon and outside of our organization.
In order to be considered for this role you will need the following:
- Ability to pass a background check
- High school diploma and some college credits (an Associates Degree or higher is preferred)
- At least 1 year working experience in the service industry or professional business (business to business experience or telecommunications experience is preferred)
- Strong computer skills (working knowledge of Microsoft Excel is preferred)
- Excellent written and verbal communication skills (as demonstrated by your resume and phone interview)
Benefits
Televon is committed to empowering team members to be successful in both their professional and personal lives. In support of this Televon offers the following core benefits for this FullTime (W2 position:
- A living wage of $16/hour or more depending on candidate skills and experience
- Medical Insurance benefits partially payed by employer
- Dental and Vision Insurance benefits
- 401k plan with employer matching
- Generous Paid Time Off from day one
Televonis dedicated to equal employment opportunities and fair labor practices.Televon provides equal employment opportunities to all individuals based onjobrelated qualifications and the ability to perform a job without regard torace color gender gender identity gender expression religious creedmarital status age national origin ancestry genetic information legallyprotected medical condition veteran status sexual orientation or on anyother basis made unlawful by federal state or local laws. It is our policy tomaintain a nondiscriminatory environment free from intimidation harassment orbias based upon these grounds
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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