4Help IT Support Agent
4Help IT Support Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description
Working in a call center focused on resolving computer user problems an Information Center Agent communicates with stakeholders using a telephone and/or electronic means determines what service is needed and enters the pertinent service information into a computerized ticketing system and resolves common problems and escalated more difficult problems. Stakeholder satisfaction is at the forefront of our goals. Our stakeholders include but are not limited to students staff faculty internal and external associates peers colleagues and community members.
Required Qualifications
Ability to perform all duties with professionalism courtesy and tact in a stressful call center environment
Demonstrated strong communications skills to receive record and transmit information
Demonstrated computer competency in a Windows environment with emphasis on MS Outlook and webbased applications
Demonstrated ability to manage multiline phones and the ability to multitask
Ability to interface with stakeholders using the telephone and computerbased tools such as email or chat while utilizing customer service skills to include customer needs assessment and evaluation of customer satisfaction
Proven ability to work cooperatively with others to be a part of a team to work together and a willingness and ability to document knowledge and share with others
Preferred Qualifications
Experience in a technical call center
Experience with trouble ticketing software
Technical writing skills
Familiarity with network management software
Pay Band
3
Appointment Type
Regular
Salary Information
$15.79/hr
Review Date
11/15/2024
Additional Information
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto Ut Prosim (That I May Serve) Virginia Tech pushes the boundaries of knowledge by taking a handson transdisciplinary approach to preparing scholars to be leaders and problemsolvers. A comprehensive landgrant institution that enhances the quality of life in Virginia and throughout the world Virginia Tech is an inclusive community dedicated to knowledge discovery and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36000 undergraduate graduate and professional students in eight undergraduate colleges a school of medicine a veterinary medicine college Graduate School and Honors College. The university has a significant presence across Virginia including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution Virginia Tech conducts more than $500 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees students or applicants on the basis of age color disability sex (including pregnancy) gender gender identity gender expression genetic information ethnicity or national origin political affiliation race religion sexual orientation or military status or otherwise discriminate against employees or applicants who inquire about discuss or disclose their compensation or the compensation of other employees or applicants or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation please contact IT Human Resourcesat during regular business hours at least 10 business days prior to the event.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
