Director GTM Technology and Operations
Director GTM Technology and Operations
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$ 151000 - 225000
1 Vacancy
Job Description
About Us
Diligent is the global leader in modern governance providing SaaS solutions across governance risk compliance audit and ESG. Empowering more than 1 million users and 700000 board members and leaders with a holistic view of their organizations GRC practices so they can make better decisions faster. No matter the challenge.
At Diligent you are an agent of positive change. You are joining a team of passionate smart creative people who not only want to help build thesoftware companyof the future but who want to make the world a more sustainable equitable and better place.Be a part of a global community on a mission to make a real impact.
Learn more atdiligent.
About our Team
The Diligent Commercial Strategy & Operations team sits at the heart of the companys growth engine driving revenue acceleration and operational excellence across our global Sales Customer Success Partner and Marketing organizations. As the architects of Diligents GoToMarket strategy we collaborate with executive leadership to shape datadriven initiatives streamline processes and optimize our GTM tech stack. Our team leads critical functions including Sales and CS Operations Commissions the GTM Tech stack and global process implementationensuring alignment and efficiency at every level of the commercial organization. Joining this team means being part of a highimpact strategic group that directly influences Diligents success and fosters a culture of innovation performance and continuous improvement.
Overview
We are seeking a dynamic and experienced leader to run the strategy and of GTM operations and systems ensuring structural alignment across commercial functions and stakeholders (marketing sales partners and customer success). This role will be responsible for driving operational excellence through the effective buildout integration and optimization of our core commercial technology platforms and will be the primary owner of business requirements and prioritization for Salesforce. You will work closely with crossfunctional teams across the business to ensure the foundational processes and systems are aligned with our operational goals and business objectives. This is a critical role in scaling our GTM operations improving team performance and supporting our growth trajectory.
What Youll Be Doing:
- Oversee GTM Operations & Processes: Ensure seamless operations across commercial systems by aligning business processes technology and teams including marketing sales partners and customers success to drive GTM success.
- Optimize GTM Systems: Drive continuous optimization of the tech stack pushing the envelope with our vendor technology partners and ensuring systems effectively support our GTM efforts across the pre and post sales funnel
- Integrate and Automate Systems: Lead the effort to integrate tools and technologies to create a seamless flow of data and automated workflows across teams enhancing efficiency and reducing manual processes.
- Define and Manage Business Requirements: Collaborate across the Commercial Strategy & Operations teams to establish requirements for Salesforce and other core technologies. Ensure these align with our overarching operational and revenue growth goals and program manage corresponding projects to delivery.
- Ensure Data Integrity and Governance: Develop and enforce policies to ensure data quality and integrity across Salesforce and other key tools. Ensure compliance with data governance standards.
- Adopt Best Practices and Emerging Technologies: Stay current on the latest trends and tools in the GTM space ensuring the tech stack remains cuttingedge scalable and effective in supporting business growth.
- Security & Compliance: Ensure that systems are secure compliant with industry standards and regulatory requirements particularly in the context of enterprise data security and privacy.
- Lead Agile Processes: Lead Scrum processes managing sprints and ensuring timely of key projects that support operational goals and business growth.
What Youll Bring Along:
- 10 Years of Experience: Extensive experience working in GTM functions including marketing sales and customer success operations with a strong focus on system integration and technology management
- Expertise in GTM Technology: Proven track record managing and optimizing technology stacks that support the GTM process. Handson experience with Salesforce and other critical sales/cs/partner/marketing platforms.
- CrossFunctional Leadership: Ability to lead crossfunctional teams and collaborate across departments (Sales Marketing Customer Success IT Analytics) to ensure alignment and successful of GTM operations.
- Process Optimization: Strong understanding of business process optimization and automation with experience redesigning and scaling processes to meet the needs of a growing organization.
- Data and Systems Governance: Deep knowledge of data integrity CRM system governance and best practices for managing data across multiple platforms. Experience implementing and enforcing data standards.
- Agile Project Management: Demonstrated experience leading Agile/Scrum processes managing complex projects with multiple stakeholders and ensuring projects are completed on time and within scope.
- Leadership and Communication Skills: Strong leadership skills with the ability to manage teams and engage with both technical and nontechnical stakeholders. Ability to proactively communicate complex topics to diverse audiences.
- Adaptability & : Ability to thrive in a fastpaced everchanging environment managing multiple priorities and executing efficiently to achieve business goals.
U.S pay range
$151000 $225000 USD
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people.Diligent offers a flexible work environment global days of service comprehensive health benefits meeting free days generous time off policy and wellness programsto name a few
- We have teams all over the world. We may be headquartered in New York City but we have office hubs in Washington D.C. Vancouver London Galway Budapest Munich Bengaluru Singapore and Sydney.
- Diversity is important to us. Growing maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team facilitate dialogue and foster understanding.
Diligent created the modern governance movement. Our worldchanging idea is to empower leaders with the technology insights and connections they need to drive greater impact and accountability to lead with purpose. Our employees are passionate smart and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable equitable and better place.
Headquartered in New York Diligent has offices in Washington D.C. Baltimore London Galway Budapest Vancouver Bengaluru Munich and Sydney.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status protected veteran status marital status registered domestic partner or civil union status gender (including sex stereotyping and gender identity or expression) medical condition (including but not limited to cancer related or HIV/AIDS related) genetic information or sexual orientation in accordance with applicable federal state and local laws.We also consider qualified applicants regardless of criminal histories consistent with legal requirements. See alsoDiligents EEO Policy and Know Your Rights.We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at .
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
Required Experience:
Director
Employment Type
Full Time
