Customer Success Manager West California
Customer Success Manager West California
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$ 85000 - 100000
1 Vacancy
Job Description
Job Details
Description
Customer Success Manager (California)
WHAT WE SEEK
The Customer Success Manager (CSM) will work closely with customers to ensure a successful user experience for all stakeholders: administrators teachers students and other community members. Through consistent communication and interactions the CSM will identify customer needs guide the development of customer implementation goals and facilitate regular checkins to gauge progress and needs. The CSM will provide customer feedback to and work closely with other Carnegie Learning departments to promote and inform the development and delivery of customercentered products and services.
This position requires a candidate that currently resides in the state of California.
WHAT YOUR DAY WILL LOOK LIKE
- Establish and maintain a key partnership team for each account to ensure a successful implementation and user experience with Carnegie Learning products.
- Facilitate customer onboarding including the development of implementation goals and related action plans.
- Manage the delivery of Carnegie Learning products in alignment with implementation goals and action plans.
- Proactively identify customer needs and prescribe additional action items and resources to ensure continued and sustainable use of the product and services.
- Analyze customer usage metrics to track product implementation success and progress towards implementation goals.
- Schedule and facilitate regular status meetings with the key partnership team to share data review implementation progress and identify next steps.
- Communicate regularly with key stakeholders and remain informed of national and local trends in education and funding to influence product renewals and expansions.
- Maintain complete and accurate profiles of designated customers.
- Develop and use collaborative relationships across all internal departments to represent the customer perspective and influence the development of customercentered products and processes that ensure intuitive and appropriate user experiences.
- Facilitate internal conversations with customer teams to maintain collaboration across all customerfacing services and ensure overall alignment to customer needs.
- Support the sales team in presales activities including managing pilot opportunities to ensure customers have the necessary and appropriate resources and experiences to inform their decisions.
- Guide the implementation of Carnegie Learnings pilot process to ensure all piloting accounts are provided with a seamless experience with Carnegie Learning products and services that are aligned to identified needs.
- Perform other duties as designed.
- This position requires up to 50 travel.
WHAT SHOULD BE IN YOUR BACKPACK
- Bachelors degree in Education or related field
- Masters degree in Education Administration Business or related field (preferred)
- Five 5 or more years of experience as an Education Administrator Customer Success Manager or similar role
- Understanding of K12 district and school technology including LMS SIS and use of digital curricular applications
- Exceptional ability to efficiently build and maintain trusting relationships with customers
- High attention to detail solutionoriented mindset and ability to advocate for our customer
- Professional presence and demonstrated ability to present to stakeholders at multiple levels including senior leadership
- Highly organized with strong planning and time management skills
- Excellent interpersonal skills ability to communicate professionally persuasively and confidentially over phone email and inperson
- Capable of navigating and mediating conflict while being able to foster honest dialogue
WHAT GIVES US PURPOSE
Others teach what; we teach why. For over 25 years Carnegie Learning has developed solutions that help students achieve Aha moments and set them up for longterm learning success. Were driven to find new better ways to support teachers and reach more students so we put our leading cognitive science research and realworld insights into solutions for how students think learn and do their best. This is a key part of our commitment to helping teachers spark student curiosity. As a Carnegie Learning team member youll work alongside a team of passionate individuals dedicated to making a real difference in the lives of students and educators.
WHAT WE PROVIDE
Holistic Wellbeing
- An inclusive range of Health Insurance options
- ShortTerm and LongTerm Disability Insurance at no cost to you
- Access to Headspace at Work with no added cost empowering you to enhance your mental health
Fostering Joy
- Flexible work arrangements with our Work From Anywhere Policy
- Your Time Your Way paid time off that you can use as you see fit to recharge and nurture your personal life
Empowering Parenthood
- Paid Parental Leave
- Reduced working hours on full pay for soontobe and new parents
- Free access to CL products for employees and their children
A Place for Connection
- Quarterly Wellness Incentives
- Monthly employee activities recognition program
- 9 Employee Resource Groups
WHAT WE BELIEVE
We celebrate the unique attributes characteristics and perspectives that define each persons individuality. This fusion of perspectives enriches our collective knowledge fosters innovation and empowers us all. Together we can collectively and more effectively address issues that face our business and industry.
If our commitment to building an inclusive workplace resonates with you we invite you to join our mission and welcome you to apply with us. Carnegie Learning is an Equal Opportunity Employer including veterans and individuals with disabilities.
Required Experience:
Manager
Employment Type
Full-Time
