Customer Experience Business Analyst
Customer Experience Business Analyst
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Job Description
Req ID 76272Warsaw Wroclaw LP1 PolandZF Automotive Systems Poland Sp. z o.o.
About the Team
Join our vibrant team of eight professionals strategically located in Germany and Poland. We are passionate about collecting and analyzing customer feedback managing customer requests and identifying both individual and structural improvements. As dedicated customer advocates we provide valuable insights into customer perspectives which serve as the foundation for strategic decisions within the organization.
Our diverse backgrounds bring fresh perspectives and innovative ideas to the table. We foster a collaborative environment where mutual support and shared success are paramount. Together we strive to enhance the customer experience and drive continuous improvement across all touchpoints.
Job Description
What you can look forward to asCustomer Experience Business Analyst:
- Data Analysis and Insight Generation: Utilize advanced analytical techniques to extract insights from customer data market trends and customer behavior to inform decisionmaking processes.
- Trend Identification: Identify trends and patterns in customer behavior feedback and requests to inform strategic decisions;
- Customer Eavelopment: Contribute to the development of customer experience strategies based on datadriven insights ensuring alignment with overarching business objectives.
- Performance Monitoring and Reporting: Develop and maintain performance metrics and dashboards to track the effectiveness of customer experience initiatives providing regular updates to stakeholders.
- Crossfunctional Collaboration: Work closely with crossfunctional teams including Sales Marketing Operations and Finance to integrate customer experience optimization initiatives into broader organizational strategies.
- Continuous Improvement: Proactively identify areas for process improvement and optimization within the customer experience framework driving continuous enhancement of customer satisfaction and efficiency.
- Knowledge Management: Document best practices lessons learned and key insights to build institutional knowledge and support future decisionmaking processes.
- Predictive Modeling: Use data to create predictive models that forecast future trends and behaviors.
- Quality Assurance: Implement data quality procedures to ensure the accuracy and reliability of collected data;
Your Profile asCustomer Experience Business Analyst:
- Proven experience in business analysis data analytics or related field preferably within a customer experience context.
- Strong analytical and problemsolving skills with the ability to translate data into actionable insights.
- Experience in data visualization tools (e.g. Tableau Power BI).
- Experience with predictive modeling and statistical analysis.
- Excellent communication skills in English both written and verbal.
- Strong interpersonal skills with the ability to collaborate effectively with crossfunctional teams and influence decisionmaking processes.
- Ability to thrive in a fastpaced dynamic environment and manage multiple priorities simultaneously.
- Knowledge of customer experience operations and aftermarket industry trends (preferred).
- High level of attention to detail and accuracy with a commitment to delivering highquality work.
Why you should choose ZF in Warszawa:
- An employment contract in a stable global company;
- Implementation packagefull training and support from experienced managers and employees who will make sure that you feel comfortable while performing newly entrusted tasks;
- Hybrid system work and flexible working hours;
- Possibility of participation in private medical care (including dental care) and life insurance;
- Cafeteria system/Sport Card;
- Global Referral Program;
- Holiday benefit
- Very good working atmosphere; working in an international team interesting projects and tasks;
Be part of our ZF team as Customer Experience Business Analyst and apply now!
Contact
Izabela Mazurkiewicz Bien
Required Experience:
IC
Employment Type
Full Time
