Customer Care Executive
Customer Care Executive
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Job Description
Hello
Hope you are doing great !!!
Urgent opening !!!
Position : Customer Care Executive
Experience : 1 to 3 Year
Location : Ahmedabad Gujarat
Work from office only
Job description :
Key Responsibilities:
1. User Reactivation: Reach out to inactive users through various communication channels including calls emails and messages and encourage them to reengage with the Fantasy Sport & Gaming app.
2. Offer Presentation: Design and present compelling offers to inactive users to incentivize their return to the platform ensuring a personalized approach based on user preferences.
3. Relationship Management: Establish a personal connection with users acting as their dedicated Relationship Manager to understand their needs preferences and concerns.
4. Issue Resolution: Proactively identify and address user issues and challenges providing timely and effective solutions to enhance user satisfaction.
5. Service Excellence: Deliver exceptional service to users ensuring a positive experience that promotes longterm engagement and loyalty
. 6. Maximum Call Outreach: Conduct maximum outreach through calls considering users preferred languages (English Hindi Gujarati) to create a meaningful connection.
7. Data Analysis: Utilize data analytics tools to track user behavior preferences and trends providing insights to improve reactivation strategies.
Qualifications:
1. Language Skills: Proficiency in English Hindi and Gujarati is essential.
2. Education: Graduate from a recognized institution.
3. Communication Skills: Excellent verbal and written communication skills with the ability to articulate ideas persuasively.
4. Problemsolving: Strong problemsolving skills with the ability to think on your feet and provide effective solutions.
5. Interpersonal Skills: Ability to build and maintain positive relationships with users understanding their needs and preferences.
6. Sales and Persuasion: A background in sales or customer persuasion is preferred.
Note : Candidate must have to relocate to Ahmedabad Gujarat and require only serious candidates.
Interested candidates share cv on or call us on.
References are highly appreciated.
Thank you.
Required Experience:
Junior IC
Employment Type
Full-Time
