Technical Writer
Technical Writer
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1 Vacancy
Job Description
Job Description
YuJa is seeking a talented individual to join our Toronto office as a fulltime Technical Writer. Our team is passionate innovative and excited about growth opportunities. We are looking for someone who shares our vision while bringing diverse perspectives and fresh ideas to the team.
About Us
YuJa is a leader in cloud platforms and applications for regulated sector clients including highered K12 healthcare and government. We enable enterprises to create engaging digital media experiences. We have legal headquarters in Delaware with primary U.S. offices in Silicon Valley California and Canadian offices in Toronto.
About the Role
- Create documentation for new features and releases using Zendesk ensuring that all information is accurate comprehensive and userfriendly.
- Update and revise old guides to reflect the latest features and improvements ensuring consistency in style and accuracy.
- Develop admin alerts to institutions keeping them informed about new features and updates in each release.
- Collaborate with UX designers to assist with text mockups and designs ensuring clarity and userfriendliness.
- Work closely with engineers to ensure product tickets contain meaningful and clear information.
- Communicate with clients about their feature requests or bug fixes through personalized customer notifications.
- Preferred: Have a basic understanding of UX Writing to ensure that all userfacing content enhances the user experience and aligns with design principles.
About You
- 12 years of relevant work experience as a Technical Writer.
- Experience working with strict deadlines for new releases and managing documentation for multiple products in a fastpaced environment.
- Strong ability to understand and maintain the companys tone and voice across all written materials.
- Must have a strong oral and exceptional written command of the English language including grammar spelling and sentence composition.
- Demonstrated ability to quickly understand and apply technical concepts to create clear and concise documentation.
- Ability to accept and deal constructively with feedback making revisions as necessary while maintaining high standards of quality.
- Ability to prioritize and manage time on multiple simultaneous projects and work independently.
- Working knowledge of Zendesk is required.
- Knowledge of Confluence and WordPress would be an asset.
- A degree in English Language Technical Writing Communications or a related field would be an asset.
Why youll love working here
YuJa is a multipletime honoree on Forbes list of Best StartUp Employers in America. We offer very competitive compensation packages based on experience and history of contributions and comprehensive benefits and engagement opportunities.
Comprehensive Benefits:
- Health vision and dental benefits 100 employerpaid
- Additional benefits include RRSP gym subsidies and more
- Worklife balance including flexible work hours
- Paid sick days
Team Engagement:
- Fun activities and celebrations including Canada Day Trip Saint Patricks Day Party Halloween Costume Contests Holiday Dinner Party and more
- Office perks including companyprovided snacks drinks and events
- Employee recognition programs such as gift cards and Employee of the Week rewards
- Professional growth including continuous learning opportunities and reimbursements to support personal and professional development
- Handson experience working with seniorlevel business leaders
Schedule
This is an officebased role with standard hours from Monday to Friday.
How to Apply
This job is exclusively directed towards candidates already in Canada. You may apply directly online via this site by submitting your resume. Please provide writing samples (required). If any questions please send an email to
YuJa is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Required Experience:
Manager
Employment Type
Full-Time
