Support Engineer - Digital Experience
Support Engineer - Digital Experience
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Job Description
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the microphone and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.
Why We Have This Role
Qualtrics is looking to hire a support engineer to support our Digital Frontline Engineering team. We are looking for someone who is technically curious and confident with an innate ability to solve problems. You get a thrill out of solving customer issues by diving deep to understand and address the root cause not just the symptom. You will be responsible for identifying trends and building solutions or processes that effectively reduce the effort needed to support custom engineering services and products.
How Youll Find Success
- You look forward to blowing away your customers expectations.
- You enjoy working on all levels of the technical stack and love diversity in both technology and problem domain.
- You collaborate effectively and have fun doing it!
- Youre comfortable switching context when required to dive into emergent issues or take advantage of timely opportunities.
- You will collaborate with customers customer support and client success teams to triage and verify potential problems.
How Youll Grow
- You will be in charge of increasing the visibility and tooling of our current services which includes modernizing our monitoring systems and processes.
- Ability to retain composure under stressful conditions communicate effectively with wide array of individuals and different roles at Qualtrics and get the right things done
Things Youll Do
- You will have a significant impact by automating solutions to common issues
- You will collaborate with multiple engineering and delivery teams to triage and raise configuration and software issues
- You will build and maintain dashboards monitoring and alerting in several different systems
- You will execute regular maintenance activities including ticket resolution and root cause fixes
- You will finetune systems to reduce time to detection and time to resolution conducting operational readiness reviews and automate continuous operation.
- You will support service level agreements and build systems to support them
- You will come together with the technical leads and program managers on client communications and drive operational initiatives
What Were Looking For On Your Resume
- Bachelors degree in a technical field such as IT Engineering Math Physics or similar with Computer Science coursework or minor. Computer science degree preferred but not required.
- JavaScript Python HTML CSS or other scripting/coding experience
- Good level of curiosity and interest to learn
- A high degree of organization and attention to detail
- Excellent leadership verbal and written communication skills
- Experience with the Unix/Linux operating system
- Ability to learn new tools and demonstrated software development/technical operations experience
- A high degree of organization and very precise
- Excellent leadership verbal and written communication skills (including technical writing)
- Excellent troubleshooting skills and ability to identify the root cause of issues
- Ability to retain composure under stressful conditions communicate effectively with wide array of individuals and different roles at Qualtrics and get the right things done
- Proven ability to understand large systems drilling down to code level
- Experience in a 24/7 production environment is a plus
- SQL or database experience is a plus
What You Should Know About This Team
The Digital Experience (DX) team at Qualtrics builds and maintains a scalable system with billions of pageviews a week to bridge the experience gap on every device. We provide customers with tools to enable them to make onthefly changes including customized questions and messages on their companys websites and mobile apps so they can listen and engage with a targeted segment of users. We also provide advanced Digital Experience Analytics capabilities to allow customers to more deeply understand and act upon poor user experiences on their sites.
Our Teams Favorite Perks and Benefits
- We spend 10 of our time on individual engineering growth activities every quarter
- We participate in personalized Career Action Planning. You will work with your manager to design a plan based on your life experiences values and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics
- Experience bonus to be used for an Experience of your choosing
- Competitive salary performance bonuses generous savings fund match.
- Quarterly Wellness Reimbursement can be used for activities including gym memberships spa massages workout equipment meditation apps and much more.
- Amazing QGroup Communities; MOSAIQ Green Team Qualtrics Pride Q&Able Qualtrics Salute and Womens Leadership Development which exist as places for support allyship and advocacy.
The Qualtrics Hybrid Work Model:Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays plus one day selected by your organizational leader. These purposeful inperson days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week work where you want owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave ActEqual Opportunity EmploymentEmployee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please let your Qualtrics contact/recruiter know.
Qualtrics Work Experience As we look to the future we believe that our teams are better together. Being together will help us learn more grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home with a strong spirit of flexibility around taking time for personal health and family moments in our work weeks. Our managers work with their teams to create a collaborative engaged work environment and arrangement that works for each of our team members.
For fulltime positions this pay range is for base per year; however base pay offered may vary depending on location jobrelated knowledge education skills and experience.A signon bonus and restricted stock units may be included in an employment offer in addition to a range of medical financial and other benefits based on eligibility criteria.
Employment Type
Full Time
