Associate technology Operations
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Job Description
Technology Operations is responsible for daytoday maintenance and management of organizations IT infrastructure to ensure delivery of the agreed level of IT services to the business.
- Provide onsite support to all supported Transport & Logistics brands and business Units (as appropriate) for incidents / requests assigned to the Onsite Technology
- Directly responsible for activities pertaining to Asset Life Cycle management (Install / Move / Add / Change / Decommission) support for IT equipment (PCs Laptops Printers Servers)
- Support and advice for Facilities Management/Office Services regarding office move planning
- Support Hardware and Software asset management/tracking/auditing for devices not connected to the network and according to Maersk Line global processes
- Engage with business to conduct IT clinics / trainings as appropriate
- LAN cabling troubleshooting and coordinate for troubleshooting other local IT infrastructure issues
- Knowledge of basic networking required (CCNA preferred) and Meeting room support
- Oncall support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements
- Support for other locations/offices/Warehouses/Depots as appropriate
- Ensure Cyber Security standard processes are followed for services provided
- Provide VIP support to selective customers as per SLA and agreement
- Assist respective Area IT Lead with procurement of requested hardware according to Maersk purchasing procedures
- Act as local project coordinator for hardware/software upgrades country cluster and/or regional consolidation activities and other agreed technical projects.
Organizational Skills
- Ability to selflead and organize a constructive working day in conjunction with the rest of the team
Personal Soft Skills
- High sense of urgency.
- Professional communication customer service and interpersonal skills.
- Time management
- Ability to work with people at all levels in the organization.
- Ability to work and operate independently
- Excellent prioritization and problemsolving skills.
- Troubleshooting skills
- Ability to work collaboratively with others
- Focused in taking endtoend responsibility for issue resolution
- Customer service mindset and pragmatic approach
- Previous knowledge of working and communicating with diverse teams
- Presentation skills for small groups/training
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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Required Experience:
IC
Employment Type
Full-Time
