Family Support Associate Bilingual
Family Support Associate Bilingual
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Job Description
About Room to Grow
- Oneonone personalized guidance to develop effective parenting strategies
- Highquality baby and toddler essentials through our thoughtfully designed Baby Boutique
- Connections to local resources and a supportive community
Room to Grow is a nonprofit organization operating in New York and Boston with a team of 50 passionate and dedicated team members. Check out our website to learn more about us!
Position Summary
The Family Support Associate (Bilingual) plays a key role in Room to Grows mission by guiding families through the 2nd Hour of their program visita dedicated time when parents and caregivers select essential baby and toddler items to take home.
In the Baby Boutique a welcoming and thoughtfully designed space families choose from a variety of highquality donated items including clothing toys books and equipment. Your role is to ensure this experience is smooth informative and dignified by assisting caregivers answering their questions and helping them find items that best support their childs development and their personal approach to parenting.
Beyond working directly with families you will collaborate with our Inventory Operations team to ensure a wellorganized accessible and replenished Baby Boutique. This role is perfect for someone who is resourceful energetic organized and passionate about working with families and young children.
This position reports to the Coordinator 2nd Hour Family Support. It is a fulltime inperson position based primarily out of our family centers in South End and Dorchester with occasional travel to our warehouse in Hyde Park. The current schedule is 10:00 AM 6:00 PM on Monday and Friday; and 9:30 AM 5:30 PM on Tuesday Wednesday & Thursday. Hours may fluctuate based on the needs of the baby boutique and the schedule could shift depending on daily requirements. Fluency in Spanish and English is required.
Position Responsibilities
Key responsibilities include but are not limited to:
Family Support & Boutique Experience
- Facilitate parents and caregivers through the Baby Boutique ensuring they can easily find items that meet their needs.
- Encourage and empower caregivers by supporting their choices in selecting books toys clothing and equipment suited for their child.
- Answer parents questions affirm their strengths and create a welcoming respectful and dignified shopping experience.
- Maintain a wellorganized and inviting Baby Boutique that reflects Room to Grows values of warmth dignity and comfort.
- Ensure a safe childfriendly environment that encourages parentchild interactions such as exploring books and introducing new toys.
Inventory Coordination & Operations
- Communicate regularly with the other regional teams to ensure inventory needs are met across all Family Centers.
- As needed prepare personalized bundles of baby and toddler items for families attending virtual visits (in the place of families shopping themselves). Thoughtfully select developmentally appropriate items based on Room to Grows distribution guides and families documented preferences in Salesforce.
- Pack items thoughtfully to ensure that the items are wellorganized and secure for families to bring home from the Family Center.
- Restock and organize inventory in the Baby Boutique ensuring families have access to essential items.
- Maintain organization of the overstock/volunteer space to ensure a smooth inventory flow.
Collaboration & Administrative Support
- Partner with other Family Support practitioners to provide coordinated support for families.
- Work closely with team members to coordinate bundle logistics and communicate updates.
- Debrief and share insights from family visits to strengthen practice skills and align with Room to Grows practice support structures
- Maintain accurate records in Salesforce ensuring family visit data is documented and up to date.
- Assist in answering and directing incoming phone calls to support family inquiries and engagement.
- Support regional projects including special events and social media collaborations as needed
- Participate in volunteer engagement sessions fostering relationships and encouraging ongoing support as needed
Qualifications and Experience
- A passion for the mission vision and core values of Room to Grow
- Energetic and hospitable with strong customer service skills
- Organized with high attention to detail
- Strong communication skills and comfortable with external engagement
- High level of professionalism integrity accountability and judgment
- Highly resourceful adaptable/agile and ability to multitask
- Must be a team player and also be able to work individually and take initiative
- Interested in exploring child development topics and engaging with baby items
- Adept at using technology and documenting information in an electronic system
- Experience working directly with young children and families strongly preferred
- Able to lift 40 pounds
- No diploma or certification required
- Fluency in Spanish and English is required
- This role is primarily inperson in Boston MA
Compensation and Benefits
Room to Grow offers a collaborative work environment competitive compensation and a comprehensive benefits package including:
- 8 weeks of paid time off per year
- Medical Dental and Vision Insurance Health FSA Dependent Care FSA
- 403(b) retirement savings with matching program
- Quarterly wellness reimbursement up to $150 per quarter
- So much more!
Salary and benefits will be competitive for our field and commensurate with experience. Room to Grow is an equal opportunity employer and welcomes candidates from diverse backgrounds.
Reasonable Accommodations
We are committed to an inclusive interview experience including providing reasonable accommodations to applicants with disabilities. We encourage you to share any required accommodations with Elise Spector who will treat your requests as confidentially as possible.
Diversity Equity and Inclusion
We view differences between individuals (e.g. race gender age cultural heritage physical ability education beliefs and lifestyle) as an asset. We celebrate what makes us unique and strive to create an inclusive environment for all. We are focused on fostering a culture of empowerment in an effort to better understand and serve the multifaceted cultures and identities of all of those within the Room to Grow community. At Room to Grow our DEI efforts focus on uplifting the experiences and perspectives of underrepresented groups and doing the work that draws out the best in all of us.
To Apply
Submit your application via Room to Grows career portal.
Required Experience:
IC
Employment Type
Full-Time
