MAA Customer service Ocean Export
MAA Customer service Ocean Export
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Job Description
Prepare export shipping documentations such as B/L invoices packing list permit and others related documents
To liaise with customers trucking Hauler carriers and CFS/port;
To manage forwarding activities such as arrange pickup for LCL and FCL
Prepare and generate invoice and sending out to customers
To scan documents into system and send pre alert
To prepare export customs AMS & ACI AP (export) reports and others
To update milestones as per global compliance and timely manner to meet Milestone Compliance KPI
To update navigator and checklist
To assist to verify and reconcile vendors invoices and others
To raise PRF to pay vendor if any
To handle customers complaint and assist customer to resolve issues related to export activities
To create job file raise PO and invoice billing according to the billing KPI
Any other task that maybe assign from time to time by management.
Knowledge/ Work Experience
More than 5 years experience in freight forwarding industry.
Solid knowledge in ocean export CS and operation
Export operation knowledge is a plus.
Key Behavioral Competencies
Comprehensive English capabilities
Agile positive and proactive
Excellent analytical and communication skills
Education/Technical Skills
University graduate with major in Supply Chain Management/Familiar with Microsoft Office
Required Experience:
Manager
Employment Type
Full-Time
