Front Desk Receptionist

Creative Speech Solutions LLC (located in Summit NJ) is hiring a parttime Front Desk Receptionist to provide support to our dynamic team of therapists. The position is 20 hours/4 days per week 2 earlier days 8am1pm and 2 later days 1:45pm 6:45pm. Hours and days are subject to change.

If working with people who are dedicated compassionate and concerned about their patients is essential to you then youll appreciate being a part of our team. Weve built a strong reputation for the outstanding level of care that we provide!

Creative Speech Solutions LLC a multidisciplinary pediatric therapy center with a dynamic team of speechlanguage pathologists occupational therapists and administrative support staff. CSS provides the following services: speech language occupational feeding and literacy therapies along with social skills groups. CSS therapists also run Camp PAL a sixweek summer camp for children with learning differences.

We strongly believe that working together as a team is imperative to maximize the progress made by each child we treat. The CSS philosophy is to provide a warm nurturing environment to help children to reach their maximum potential one step at a time.

Job Responsibilities

• Greeting and Assisting Patients
  • Provide a friendly professional experience
  • Confirm and update patient information in the system
  • Answer inquiries and direct patients to the appropriate areas

• Scheduling and Appointment Management
  • Schedule and confirm patient evaluations ensuring the office calendar is organized accurate and uptodate
  • Reschedule cancel follow up on missed appointments
  • Schedule Flex appointments
  • Send reminders to patients via phone and email

• Patient Intake and Documentation
  • Collect new patient information and relevant documentation to create charts
  • Ensure proper consent forms/ authorizations are completed before evaluations
  • Input new patient data into the system accurately

• Handling Phone Calls and Emails
  • Answer inbound calls and respond to emails in a timely manner
  • Check voicemails and respond accordingly
  • Take messages and direct them to the appropriate team member

• Data Entry and Record Keeping
  • Maintain accurate patient records
  • Update and organize files ensuring compliance with privacy regulations (HIPAA)
  • Handle and maintain confidential information with discretion

• Customer Service and Conflict Resolution
  • Handle any patient complaints or concerns with professionalism and tact
  • Ensure a positive patient experience by providing courteous helpful service

• Collaboration with Clinical and Administrative Staff
  • Work closely with therapists and other administrative staff members
  • Relay important information between patients and healthcare providers
  • Receptive to feedback and flexible in adapting to new processes
• Office Maintenance and Facilities Administration
  • Maintain and coordinate office cleanliness
  • Monitor copy machines postage and other contracts

Requirements:

• Minimum of 35 years Office Administrative or Front Desk experience is a required (in a medical office preferred).
• Strong verbal and written communication skills.
• Excellent interpersonal skills are key to align with our customerfocused friendly and personable environment and to provide the best customer service possible.
• Knowledge of MS office applications (Word Excel & Powerpoint) and Google Workspace (Gmail Calendar Drive Docs Sheets & Slides)
• Candidates must be extremely detailoriented organized and have strong follow up skills.
• Capable to work in a fast paced environment and through interruptions with ease while managing time well multitasking and dealing with competing demands.
• Strong troubleshooting and conflict resolution skills. Knowing when to escalate issues to the Office Manager when necessary.
• Show initiative in analyzing current processes and suggest new ones.
• Ability to work independently or on a group project as a team player.
• Experience using Therabill or another medical billing/scheduling system is a plus.

*ONLY QUALIFIED CANDIDATES WILL BE CONTACTED*

Required Experience:

Senior IC