Technical Support Engineer I
Technical Support Engineer I
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Salary Not Disclosed
1 Vacancy
Job Description
About CooperSurgical
CooperSurgical is a leading fertility and womens healthcare company dedicated to putting time on the side of women babies and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the benefit of families. We currently offer over 600 clinically relevant medical devices to womens healthcare providers including testing and treatment options.
CooperSurgical is a whollyowned subsidiary of CooperCompanies (Nasdaq: COO). CooperSurgical headquartered in Trumbull CT produces and markets a wide array of products and services for use by womens health care clinicians. More information can be found atwww.coopersurgical.
Responsibilities
- Answer all customers technical questions on CSIs capital products as they are received.
- Supply spare part numbers to customers with pricing.
- Provide product services information with an appropriate delivery date based on service repair turnaround time estimates.
- Address all customer service and sales rep inquiries regarding operation of capital equipment.
- Support sales representatives and customers through inservice difficulties over the phone.
- Troubleshoot and service full line of capital equipment provided by CSI.
- Work with departmental teams to solve customer problems.
- Input all service requests into CRM/D365 as needed for customer communications and returns.
- Ensure all CRM cases and workorders are assigned and being handled correctly.
- Follow through with complaint reporting from customers.
- Perform service training of fellow technicians external & internal stakeholders
- Support International service teams with product support.
- Perform other tasks or assignments as needed by management.
- Collaborate with team members to ensure optimal resolution of complex technical issues.
- Focus on delivering excellent customer service to endusers.
- Communicate effectively with nontechnical users to understand and address their needs.
- Gather feedback and continuously improve support processes.
- Assist with Improving department procedures and processes.
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Qualifications
- Bachelors engineering degree (preferred); high school diploma required or equivalent work experience in med device
- 02 years work experience preferred repairing or working with medical device equipment.
- Medical repair experience in the medical device industry through inhouse repair or field service repair functions.
- Experience working with customers peers and management
- Must be able to use Test equipment scopes meters etc.
- Business system experience for controlling customer workflow process.
- Experience with CRM ERP preferred
As an employee of CooperSurgical youll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck we offer a great compensation package medical coverage 401(k) parental leave fertility benefits paid time off for vacation personal sick and holidays and multiple other perks and benefits. Please visit us atwww.coopersurgicalto learn more about CooperSurgical and the benefits of becoming a member of our team.
To all agencies: Please no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical viaemail the internet or in any form and/or method will be deemed the sole property of CooperSurgical unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired no fee or payment of any kind will be paid.
We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace.
Employment Type
Full-Time
