Sheriffs 911 Call Dispatcher
Sheriffs 911 Call Dispatcher
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$ 68423 - 83185
1 Vacancy
Job Description
The Position
- The Sheriffs 911 Call Dispatcher receives telephone reports of emergency and nonemergency incidents from Sacramento County residents contracting cities and local state and federal jurisdictions.
This is a continuous filing exam. The filing cutoffs are at 5:00 pm on:2/5/25 4/2/25 6/6/25 8/1/25 10/3/25 12/5/25 (final cutoff)
Examples of Knowledge and Abilities
Knowledge of
- Modern office equipment
- Proper English usage grammar punctuation spelling vocabulary
- Modern dispatch equipment
- Report writing techniques
- Major streets highways and districts in Sacramento County
Ability to- Speak English clearly and concisely
- Remain calm and courteous while dealing with the public under stressful circumstances
- Deal with highly stressful situations
- Take accurate notes and prepare concise reports using information from callers
- Operate modern office equipment
- Read maps to identify major geographical points and streets in Sacramento County
- Operate communications equipment used by the Sheriffs Department
- Analyze situations accurately and take effective action
- Follow written and oral directions
- Learn relevant laws rules and regulations
Employment Qualifications
Minimum Qualifications
One year of fulltime or equivalent parttime experience receiving a highvolume of calls and dealing with the public under stressful situations.
Note: Parttime work and volunteer experience in the above pattern may be substituted on the basis of 173.6 hours 21.7 days one work month.
Certificate: Possession of a valid typing certificate of 40 net words per minute from clear copy. Copy of certificate must be submitted to be eligible for appointment.
Note: If the word experience is referenced in the minimum qualifications it means fulltime paid experience unless the minimum qualification states that volunteer experience is acceptable. Parttime paid experience may be accumulated and prorated to meet the total experience requirements.
Note: If the minimum qualifications indicate a typing certificate is required applicants must submit proof. Failure to submit proof of requirements may result in disqualification from the examination. Typing Certificate requirements can be found by clicking here or by obtaining the requirements from the Employment Services Division office.
Special Requirements
1. Background/Criminal History: Candidates will need to pass a security clearance investigation conducted by the Sacramento County Sheriffs Department.
2. Prior to appointment applicant must successfully pass a medical examination and psychological screening.
3. Must be able to visually distinguish between red green and orange colors.
4. Normal hearing in both ears and good eye/hand coordination and finger dexterity
5. Hours of Work: Applicants must be willing to work shift assignments holidays and weekends as required.
Some positions in this class may require the ability to speak read and/or write fluently and to understand a language other than English.
When required these special skills may be used in performing such tasks as the following:
1. Receives information by telephone or in person concerning incidents crimes or requests for law enforcement related services from persons whose speaking and understanding of English is limited.
2. Provides information concerning incidents and law enforcement related services to persons whose speaking and understanding of English is limited.
Probationary Period
The probationary period for this classification is twelve 12 months.Application and Testing Information
APPLICATION
Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cutoff date. Clickhere to apply.
County of Sacramento
Department of Personnel Services
Employment Services Division
700 H Street Room 4667
Sacramento CA 95814
Phone; 711 California Relay Service
Email
InterOffice Mail Code: 094667
www.SacCountyJobs- Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cutoff date.
- Employment Services is not responsible for any issues or delays caused by an applicants computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cutoff date.
- Your application should highlight all relevant education training and experience and clearly indicate how you meet the minimum qualifications for the position as of the cutoff date.
- Application information must be current concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.
- A resume may be included with your application however it will not substitute for the information requested on the application.
SUPPLEMENTAL QUESTIONNAIRE
Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked Supplemental Questions. Please be descriptive in your response.
Note: Responses of See Resume or See Application or copy and paste of work experience are not qualifying responses and will not be considered.- Supplemental Questionnaires must be submitted by 5:00 p.m. on the cutoff date. Employment Services is not responsible for any issues or delays caused by an applicants computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cutoff date.
- The supplemental questions are designed to elicit specific information regarding a candidates experience education and training. Responses should be consistent with the information on your application and are subject to verification.
- Please provide place of employment pertinent dates and concise descriptive and detailed information for each question.
- If a job included responsibilities applicable to several questions separate the different functions of the job to answer all the questions completely.
- Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.
- If you have no experience write no experience for the appropriate question.
- For many individuals it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.
- If the Supplemental Questionnaire is used in the Formula Rate exam failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire the candidates application and/or attachments will not be reviewed therefore a candidates responses to the questions should be accurate thorough detailed and complete.
FORMULA RATE EXAMINATION (Weighted 100
All candidates meeting the minimum qualifications by the cutoff date will have their Supplemental Questionnaire scored in the Formula Rate Examination.
This examination will evaluate the relevance level recency progression and quality of candidates education training and experience. The candidates application or other materials will not be included in this examination. Therefore the candidates responses to the supplemental questionnaire should be thorough detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job.
All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.
FREQUENTLY ASKED QUESTIONS
Click here for Frequently Asked Questions (FAQs)
For information regarding County jobs:- www.saccountyjobs
Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives backgrounds abilities and diverse dimensions of our employees and residents. Through transparency courage innovation and trust we are committed to advance equity and transformational change.
We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process please contact our Disability Compliance Office at orCA Relay 711
Employment Type
Full-Time
