FLEX Sales Task Force Specialist

FLEX staff to cover staffing shortages turnover seasonal demand leave of absences lead generation and solicitation campaigns.

Provides remote sales support to MSB Premium and Luxury hotels in the US. MxM and Franchisees.

JOB SUMMARY

Provides sales support to sales organizations as well as individual a bench function to account for staffing changes resulting from turnover leaves of absence or extended vacation leave for property sales managers and sales sales for new hotel openings renovation and repositioning and sales support for priority hotels identified by the regional customer loyalty by delivering service excellence throughout each customer experience.

CANDIDATE PROFILE

Education and Experience

Required:

• High school diploma or GED; 4 years experience in the sales and marketing guest services front desk or related professional area.

OR

• 2year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major; 2 years experience in the sales and marketing or related professional area.

Preferred:

• University degree in Business Administration Marketing Hotel and Restaurant Management.
• Lodging sales experience.
• Sales management experience
• Account management experience.
• Multibrand experience
• Marriott sales systems experience (e.g. SFAWebCI/TY One Yield GPO MRDW MarRFP)

CORE WORK ACTIVITIES

Managing Sales Activities

• Performs all duties of the Sales Manager Sr. Sales Manager Sales Executive Senior Sales Executive or Destination Sales Executive (Remote) based on assignment due to absence/vacancy at the property.
• Providessales support to thesales organizations as well as individual hotels.
• Serves a bench function to account for staffing changes resulting from turnover leaves of absence or extended vacation leave for property and sales executives.
• Achieves group revenue goals by responding to incoming group opportunities for the property that are over sales office peak room parameters.
• Understands the overall market(e.g. competitors strengths and weaknesses economic trends supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the property based on market conditions and property needs.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Partners with Sales to identify new group/catering business and achieve personal and property revenue goals.
• Assists with selling implementation and followthrough of group sales promotions.
• Attends pre and postconvention meetings to understand group needs obtain feedback on quality of product (e.g. rooms meeting facilities and equipment food and beverage) service levels and overall satisfaction.
• Coordinates and executes all site inspections/visits on property for Account Executives Group SalesManagers and Remotes.
• Provides coordination support for site inspections executed by onproperty sales associates.
• Partners with account/selling manager to develop creative aspects of site visit.
• Gathers all important customer data from account/selling manager in order to plan appropriately (e.g. customers goals specific needs key account info etc.
• Prepares all sales and operational staff for upcoming site inspections.
• Understands competitors strengths and weaknesses in order to differentiate Marriott from the competition during the site visit.
• Provides expert knowledge on local destination (e.g. local attractions events etc.
• Provides sales support for individual properties during preopening and renovation timelines.
• Coordinates with all sales channels to educate selling engines on property attributes and business needs.
• Verifies echannels and websites are updated with accurate detail about the property.
• Provides other sales support as needed upon direction from General Manager (GM) or sales leadership within the overall sales strategy
• Under direction of sales leadership drives sales to identified property.
• Partners with Business Development and Sales team to pullthrough local business from neighborhood targets and small business accounts.
• Coordinates with account executives to pullthrough business from outofmarket accounts to identified property.
• Understands competitive market and identifies share shift opportunities.
• Provides temporary support for account executives and senior account executives based on assignment due to absence/vacancy on the team.
• Understands segment strategy and customer accounts to be covered.
• Executes strategy for assigned accounts to achieve goals of stakeholder hotels while growing revenues for Marriott outside the market.
• Retains expands and grows account revenue of existing accounts through total account penetration margin management and implementation of sales and marketing assigned accounts for group transient extended stay and catering sales business.
• Maintains current business relationships for new business within accounts.
• Leverages appropriate corporate (e.g. Sales & Marketing Planning and Support) and market resources (e.g. area leadership group sales within the sales office property leadership) to monitor account saturation pullthrough of account strategies and selling solutions at the local property level.
• Partners with Sales Team stakeholders as required to identify sales strategies for potential new accounts.
• Maintains accurate and uptodate customer account and opportunity data in FSA system.
• Performs other duties as assigned to meet business needs.

Building Successful Relationships

• Works collaboratively with property sales and offproperty sales channels (e.g. Group Sales within the Sales Office to verify the property needs are being achieved and the sales efforts are complementary not duplicative.
• Partners with Event Management and/or Operations in providing a customer experience that exceeds the customers expectations.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to Marriott.
• Gains understanding of the propertys primary target customer and service expectations; serves the customer by understanding their business business issues and concerns to offer better business solutions both prior to and during the program/event.
• Drives customer loyalty by delivering service excellence throughout each customer experience.
• Develops a close working relationship with operations to execute strategies at the property level.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making Identifies and understands issues problems and opportunities; obtains and compares information from different sources to draw conclusions develop and evaluate alternatives and solutions solve problems and choose a course of action.
• Professional Demeanor Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing

• Building and Contributing to Teams Actively participates as a member of a team to move the team toward the completion of goals.
• Driving for Results Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates focuses and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships Interacts with others in a way that builds openness trust and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships Develops and sustains relationships based on an understanding of customer needs and actions consistent with the companys service standards.
• Global Mindset Supports employees and business partners with diverse styles abilities motivations and/or cultural perspectives; utilizes differences to drive innovation engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen Understands and utilizes business information to manage everyday operations.
• Technical Acumen Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
• Devising Sales Strategies and Solutions Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales strategies that appropriately consider available facts constraints competitive circumstances and probable consequences.
• Sales Disposition Energetic proactive takes calculated risks and perseveres to attain goals.
• Management of Financial ResourcesAbility to analyze Profit and Loss (P&L) statements develop operating budgets and revenue goals forecasting and capital expenditure planning; determining how money will be spent to get the work done and accounting for these expenditures.
• Revenue Management Knowledge of total hotel revenue management concepts processes and strategies (including sales cycles and trends account management pricing and inventory management).
• Basic Competencies Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills Uses basic computer hardware and software (e.g. personal computers word processing software Internet browsers etc..
• Mathematical Reasoning Demonstrates ability to add subtract multiply or divide quickly correctly and in a way that allows one to solve workrelated issues.
• Oral Comprehension Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
• Reading Comprehension Demonstrates understanding of written sentences and paragraphs in workrelated documents.
• Writing Communicates effectively in writing as appropriate for the needs of the audience.

The pay range for this position is $23.31 to $37.68 per hour.

Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 4 holidays annually.

FLEX opportunities offer 401(k) plan stock purchase plan discounts at Marriott properties commuter benefits employee assistance plan and childcare discounts. Benefits are subject to terms and conditions which may include rules regarding eligibility enrollment waiting period contribution benefit limits election changes benefit exclusions and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquartersbased positions are considered hybrid for candidates within a commuting distance to Bethesda MD; candidates outside of commuting distance to Bethesda MD will be considered for Remote positions.

The application deadline for this position is 14 days after the date of this posting April 8 2025.

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.