Outreach and Project Support Specialist

Outreach and Project Support Specialist

Customer Care Services & Program Implementation

Location: Massachusetts (Hybrid Home Office with Local Travel)

This position requires travel across Massachusetts Connecticut Southern New Hampshire Southern Maine Rhode Island

ICF is seeking an Outreach and Project Support Specialist to support our midstream electrification initiatives for a consortium of five New England markets: Massachusetts Connecticut New Hampshire Maine and Rhode Island. The chosen individual will spearhead the strategy development and management of residential midstream program offerings in these states.

To support our growth we are seeking candidates with a strong interest in residential energy efficiency programs focused on electrification through the implementation of heat pump technologies.

In this role you will oversee the organization and evaluation of program documents maintain communications with key stakeholders and team members particularly within the distributor and retailer sectors and coordinate with a team of energy efficiency experts. This includes managing a pipeline of new and existing participants and trade allies to ensure our programs meet participation goals.

What you will be doing:

• Oversee program document organization and evaluation

• Maintain communications with key stakeholders and team members

• Manage a pipeline of new and existing participants

• Ensure program participation goals are met

• Outreach to new and existing service providers

• Train service providers on participation requirements

• Track and report outreach outcomes

• Conduct market research

• Facilitate communication and coordination across a Trade Ally/Service Provider network in Massachusetts Connecticut New Hampshire Maine and Rhode Island

Other Responsibilities:

• Develop and maintain relationships and partnerships with major local and national and regional distributors suppliers and

• manufacturers to support their participation in the programs

• Cultivate and develop new relationships and partnerships with trade allies and professional organizations to ensure program

• awareness and adoption

• Maintain strong ongoing communications with participants and other interested stakeholders to assess their needs and to

• receive feedback on their experience with the program

• Support the marketing and promotional messaging and contribute to the merchandising activities for energy efficient products with

• key utility contracts

• Demonstrate effective task prioritization and deadline/deliverable management skills

What we need you to have (minimum qualifications):

• A bachelors degree or equivalent experience

• 2 years of MS Office Applications (Word PowerPoint Outlook Excel) experience

• Must have valid drivers license and successfully pass a Motor Vehicle Records (MVR) check

What we would like you to have:

• Outstanding skills in the following areas: organization flexibility financial and time management analysis stakeholder collaboration and outreach marketing planning and event management written and verbal communications as well as exceptional interpersonal skills

• 2 years of experience managing successful energy efficiency opportunities with specific expertise in one of the following: HVAC contractors distributors commercial real estate federal government or retail customers.

• Experienced in mechanical equipment and lighting distribution and sales

• Working knowledge of demand side management (DSM) programs

• Experience with midstream and upstream energy efficiency programs

• Ability to manage multiple timesensitive priorities without diminished effectiveness

• Superior interpersonal skills including courtesy professionalism and a cooperative attitude both in person and in virtual collaboration settings

• Strong adaptability and project prioritization skills

• Demonstrated experience with business development outside sales and/or customer services

• Highly organized and customer service oriented

• Strong communication skills

#CT2025

At ICF we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether inperson or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed candidates are instructed to contact us in advance at. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.