Customer Advisor
Customer Advisor
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Job Description
OTE
Overview
Location: Officebased MercedesBenz of Worcester
Department: Customer Contact Centres / Customer Engagement
Salary: 22000 Basic with a 30000 OTE
Hours: Fulltime on a rota basis covering 40 hours per week.
About the Role
Were seeking dedicated and enthusiastic Customer Advisors to join our MercedesBenz contact centre team at Lookers. In this role youll work closely with our customers dealership aftersales teams to drive inbound and outbound bookings sell service plans and ensure a superior customer experience that reflects the prestige of the MercedesBenz brand.
Key Responsibilities
- Manage and book service MOT and maintenance appointments.
- Engage with customers 3 years plus to retain and build longterm relationships through service plan sales.
- Respond to all enquiriesphone email and live chatin a friendly efficient and professional manner.
- Utilise Lookers technologies to enhance efficiency and consistently deliver a highquality customer experience.
Skills & Competencies
- Excellent communication skills and a proactive customerfocused attitude.
- Ability to work effectively as part of a team and meet performance targets.
- Strong time management and organisational skills with attention to detail.
- Awareness of industry standards data protection regulations and compliance requirements.
Performance Measures
- Achieve targets for bookings service plans and call quality.
- Maintain high levels of customer satisfaction and meet or exceed manufacturer and brand SLAs.
- Consistently adhere to response times: one hour for emails 30 seconds for live chat and an answer rate of 95 or above on phone calls.
Why Join Us
- Competitive salary with potential for additional earnings based on performance.
- Opportunities for professional development and brand training.
- A supportive and inclusive work environment where every team member is valued and empowered.
Our contact centres operate8am 6pm Monday to Friday & Saturday 9am 1pm. Shifts are on a rota basis and subject to review with one months notice for any changes.
If youre passionate about customer service and excited to represent the MercedesBenz brandapply todayto join our team!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
