ITS Analyst III - ITS Technology OpEx - Full Time - Days
ITS Analyst III - ITS Technology OpEx - Full Time - Days
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Job Description
POSITION SUMMARY
The role of the Customer Support Analyst is to provide customer support for the enterprise. They combine relationship management and customer advocacy skills in order to act as a liaison between the business users and IT teams to define evaluate business value and promote technical solutions that will help improve business operations.
- Performs tasks related to the daytoday operations of the team.
- Provides immediate actions when tickets and escalations are received to minimize service interruptions.
- Works in a calm and logical manner with users IT staff and vendors to resolve problems. Seeks assistance guidance or escalates as appropriate.
- Acquires and develops knowledge of all business units and of the processes and technology in use.
- Suggests new ways to improve workflow eliminate labor intensive and timeconsuming tasks to increase quality.
- Provides written and verbal communication to supervisor regarding the status of assigned tasks.
- Demonstratesgeneral knowledge of IT including hardware operating systems applications networking technologies and data centers.
- Develops relationships and open lines of communication with customers to obtain a better understanding of the business unit.
- Demonstrates business and technical writing skills and is responsible for writing user guides testing procedures general communications and other personal computing documentation to support end users.
- Consistently models the highest level of support and professionalism. Achieves annual targeted goals in Customer Service skill development.
- Performs all other duties as assigned.
This position can be worked remote.
Requirements
REQUIRED QUALIFICATIONS
Education:Associates degree or equivalent experience in information technology or related field
Skills:
- Experience creating and maintaining knowledgebase articles
- Experience with CMDB management and solutions
- Task management and problem solving skills
- Must have strong communication skills
- Must be able to understand directions communicate and respond to inquiries; requires effective selfmotivation and interpersonal skills
- Must be able to input and retrieve information from computer
- Must maintain knowledge of current information technology and healthcare trends
Years of Experience:03
License:N/A
Certification:N/A
PREFERRED QUALIFICATIONS
Education:Bachelors degree or equivalent experience in information technology or related field
Skills:
- Understanding of ITIL best practices
- Advanced knowledge of hardware software operating systems and network connectivity
Years of Experience: 35
License: N/A
Certification: N/A
Salary Range: $57200 $139256
We offer a competitive benefits package with coverage effective day one of employment which includes medical dental vision company paid life insurance paid time off a 401k retirement plan an employee assistance program and other voluntary coverage options and employee discounts.
The above list of accountabilities is intended to describe the general nature and level of work performed by the incumbent; it should not be considered exhaustive.
ProMedica is a missionbased notforprofit integrated healthcare organizational headquartered in Toledo Ohio. For more information please visitwww.promedica/aboutpromedica
Qualified applicants will receive consideration for employmentwithout regard to race color national origin ancestry religionsex/gender (including pregnancy)sexual orientation gender identity or gender expression age physical or mental disability military or protected veteran status citizenship familial or marital status genetics or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica please contact
Equal Opportunity Employer/DrugFree Workplace
Required Experience:
IC
Employment Type
Full-Time
