Customer Service Representative
Customer Service Representative
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1 Vacancy
Job Description
Summary:
This position is perfect for someone who is looking for a consistent schedule Monday Friday with weekends off. 3form offers a casual yet professional work environment in which you will be a valuable member of our team.
3form customer service representatives work with both internal and external clients to relay and communicate information about 3form and 3form products and processes. A customers interaction with 3form Customer Service can sometimes be their first experience with 3form. Having a positive and professional tone and demeanor is key to succeeding in this role.
Qualifications:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities include the following:
- This fulltime 40 hours/week position and is located inoffice at our company headquarters in Salt Lake City.
- Answer incoming calls from 3form Sales Reps and customers.
- Ask appropriate questions to address customer inquiries.
- Respond to customer voicemails emails and chats in a timely manner.
- Assist with coverage of the front desk which entails facetoface contact with customers & vendors.
- Work closely with Project Coordinators and Project Managers to resolve customer inquiries in one call.
- Make outbound calls to customers with order shipment updates.
- Report to work on time and adhere to scheduled shifts including scheduled lunch breaks.
- Other duties may be assigned.
Competencies:
- Customer Service Solicits customer feedback to improve service; Responds to requests for service and assistance.
- Interpersonal Skills Listens to others without interruption.
- Oral Communication Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
- Written Communication Writes clearly and informatively.
- Quality Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Qualifications to perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Required High school diploma or general education degree (GED)
Preferred Some college experience along with 23 years of experience with inbound and/or facetoface customer service experience.
Language Skills:
Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to speak effectively before customers or employees of the organization.
Mathematical Skills:
Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.
To learn more about 3form please visit 3form.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
