Director Solutions Engineering
Director Solutions Engineering
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Job Description
Summary:
We are currently seeking a Director of Solutions Engineering to join Clios Sales Leadership Team in Vancouver or Toronto.
Who you are:
We are seeking an experienced and datadriven Director of Solutions Engineering to lead our SE team which is instrumental in helping Clios customers understand the full value of our solutions. This leader will manage a team of technical customercentric SEs who specialize in supporting the SMB and MidMarket segments. As the Director of Solutions Engineering you will drive strategic initiatives to enhance the effectiveness and efficiency of the SE team ensuring alignment with Clios sales strategy and organizational goals. Were looking for a leader to play a critical role in accelerating deal cycles and improving conversion rates by providing deep product expertise and technical guidance to our prospects and customers.
You bring extensive experience working in highgrowth SaaS environments a proven ability to collaborate with Product teams to influence the roadmap and a datadriven mindset to track and optimize SE performance. This is a highimpact role requiring a leader who can build scalable processes drive technical excellence and foster a highperformance culture within the SE organization.
What youll work on:
Team Leadership & Development:
Lead and mentor a team of specialized SEs ensuring they are equipped to support the sales team in driving deal velocity and improving conversion rates.
Foster a culture of technical excellence customer obsession and continuous learning.
Develop career growth plans for SEs ensuring strong retention and talent development.
Sales Support & Customer Engagement:
Oversee SE engagement across SMB and MidMarket segments ensuring tailored technical solutions that address customer pain points.
Collaborate with Sales Leadership to refine the SE teams role in the sales cycle optimizing technical demos proofofconcept engagements and valuebased selling.
Ensure the SE team is equipped with the latest competitive intelligence product updates and objectionhandling techniques.
Operational Excellence & DataDriven Insights:
Define and track key performance indicators (KPIs) to measure SE impact on deal velocity win rates and overall sales effectiveness.
Implement scalable best practices for SE engagement leveraging data insights to continuously optimize processes.
Leverage CRM and sales tools to monitor SE performance ensuring the teams activities align with business objectives.
CrossFunctional Collaboration & Product Influence:
Partner closely with Product teams to provide customer feedback and influence the product roadmap based on market needs.
Work with Sales Marketing and Revenue Operations to ensure a unified gotomarket strategy that aligns with Clios growth objectives.
Build strong relationships across the organization to enhance communication alignment and collaboration on shared goals.
Innovation & AI Integration:
Identify and implement AIdriven strategies to improve SE efficiency including automation of technical demos AIassisted objection handling and datadriven insights for customer engagement.
Stay at the forefront of emerging sales and technical trends continuously evaluating new tools and technologies to enhance the SE function.
Executive Communication & Performance Reporting:
Regularly communicate with senior executives presenting performance metrics strategic initiatives and the impact of SE engagements.
Provide clear and concise updates on key metrics areas of improvement and initiatives that contribute to overall business growth.
What you may bring:
10 years of experience in Solutions Engineering Sales Engineering or Technical PreSales roles with at least 5 years leading SE teams in a SaaS environment.
Proven success in scaling SE organizations in highgrowth SaaS companies preferably supporting SMB and MidMarket sales teams.
Deep technical knowledge of SaaS products with a strong ability to translate complex technical concepts into customerfriendly value propositions.
Experience working crossfunctionally with Product and Sales teams to align technical solutions with customer needs and influence product strategy.
A datadriven decisionmaking approach with strong experience in tracking SE performance and optimizing team effectiveness.
Exceptional communication and leadership skills with the ability to inspire and mentor a highperforming team.
A progressive mindset eager to innovate and drive the SE organization toward the future.
What you will find here:
Compensation is one of the main components of Clios Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and highperforming culture.
Some highlights of our Total Rewards program include:
Competitive equitable salary with toptier health benefits dental and vision insurance
Hybrid work environment with expectation for local Clions (Vancouver Calgary Toronto and Dublin) to be in office minimum 2 days per week on our Anchor Days.
Flexible time off policy with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3 5 7 and 10 years
The full salary range* for this role is $158900 to $198600 to $238300 CAD and the full commission range is $85500 to $106900 to $128300 CAD. The opportunity to earn commissions beyond the stated amounts are possible as commission earnings are uncapped.Please note there are a separate set of salary bands for other regions based on local currency.
We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Please note there are a separate set of salary bands for other regions based on local currency.
Diversity Inclusion Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves and are united by our mission. We are dedicated todiversity equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included valued and enabled to do the best work of their careers wherever they choose to log in from. We believe that different perspectives skills backgrounds and experiences result in higherperforming teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation please let us know and we will work with you to meet your needs.
Learn more about our culture atclio/careers
Required Experience:
Director
Employment Type
Full-Time
