Customer Service Representative
Customer Service Representative
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Job Description
Upgrade your career with a World Leader!
Short Version
Were looking for a driven Customer Service Representative to join our clients support team. Youll work in a stateoftheart facility assisting customers with a wide variety of technical issues. Never a dull day!
Long Version
ESSENTIAL FUNCTIONS:
- Determination of customer need
- Definition of specific part(s) requirements/number
- Check/confirmation of part(s) availability/delivery
- Part(s) quoting/pricing
- Order confirmation order entry data input
- Order followup/delivery validation/invoicing
- Return/warranty claim processing
- High degree of customer sensitivity
- Interact with other departments including Finance Purchasing Inventory Control Traffic & Warehousing Sales Hotline and Service to ensure customer expectations are achieved 100 of the time.
- Gather technical information to help customer define specific part/number requirements.
- Use of technical parts manuals
SKILLS/KNOWLEDGE
- Excellent phone conversation and caller management skills.
- Welldeveloped technical writing skills.
- Welldeveloped technical communication skills.
- Courteous helpful and professional demeanor.
- Manages many tasks simultaneously and is well organized.
- Effective at receiving/giving critical information
- Ability to follow call structure
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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