Game Day Guest Service Representative - Temporary Part-Time
Game Day Guest Service Representative - Temporary Part-Time
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Salary Not Disclosed
1 Vacancy
Job Description
The JMA Dome is seeking Temporary Game Day Guest Service Representatives to work on an as needed basis for events in theacademic (June 2024 through May 2025 season. Our Guest Service Representatives play a critical role in creating a safe and enjoyable experience for our guests. In this role you will have the ability to promote excellence customer service throughout the Stadium.
Responsibilities
Attend all preevent meetings with the Dome Management staff prior to events. Assist in the event day preparation of the Guest Service office and materials. Rotate shifts inside the Guest Service Office as needed working with guests stadium related issues. Be alert for radio calls and respond to incidents in your designated area. Resolve Guest concerns and accommodate special requests. Continually monitor the Stadium be prepared to assist with any and all Guest Service needs. Be prepared to work with Event Staff on difficult issues that they cannot resolve. Report all onthejob injuries no matter how small immediately. Complete Incident Reports as needed. Assist with coordination and accuracy of the JMA Dome lost and found program. Take part in postgame meeting with the Director of Security & Event Staff to review event. Perform additional responsibilities as needed and as directed by management.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
